Ashley D
Appliance Engineer
- Swansea
- With NAC since 2021
- 2,400+ repairs completed
Welcome to NAC
Independent appliance repair, UK-wide.
NAC is a family-run business based in Wakefield, West Yorkshire. We repair out-of-warranty washing machines, dryers, ovens, fridge freezers and more in homes across England, Scotland and Wales, through a nationwide network of experienced, vetted engineers. Repair first, no upsell, with a price agreed before any work begins.
652,496
Repairs booked
260+
Engineers nationwide
2014
Family-run since
4.7/5
30,746 Trustpilot reviews
with thousands more booked every month across England, Scotland and Wales.
Who we are
A family business - by choice, not by chance.
Founded in 2014 by Adrian and Amanda Welke, NAC (Domestic Appliances) Ltd is one of the UK's largest independent domestic appliance repair specialists, helping homeowners repair thousands of appliances every month.
Our nationwide network of fully trained engineers repairs all major domestic appliance types, including washing machines, tumble dryers, dishwashers, ovens, cookers, hobs, fridge freezers, refrigeration appliances and microwaves.
Unlike many repair providers, our focus is entirely on helping customers keep appliances working safely and reliably after the manufacturer's warranty has expired. Every repair begins with a professional assessment by an experienced engineer, allowing faults to be diagnosed accurately before any repair work is recommended.
Since opening our doors, we've booked more than 650,000 repairs across the UK, building extensive technical knowledge covering thousands of appliance models from all major manufacturers.
Today, our mission remains unchanged: to provide honest advice, professional repairs and outstanding customer service while helping homeowners extend the life of their appliances and reduce unnecessary waste.
What we do
Out-of-warranty appliance repair, done properly.
We repair the appliances households rely on, in the home, at a fixed price, across every major brand.
Repair first
We are technicians, not salespeople. Our job is to fix your appliance, not talk you into a new one.
Fixed price
The price is agreed before any work starts. No hourly meters, no surprises on the bill.
Every brand
Bosch, Beko, Samsung, Hotpoint, Miele and more, our engineers cover the full multi-brand range.
Guaranteed
Every repair is guaranteed in writing, by an employed or vetted service-partner engineer.
Meet the engineers
The people behind every completed repair.
Every repair is carried out by an employed NAC engineer or a vetted service partner, trained to the same multi-brand standard at our own City & Guilds Assured centre, never a faceless call-out. Here are just a few of the people behind our 650,000+ repair bookings.
Danny C
Technical Service Manager
- Lancashire
- With NAC since 2018
- 2,500+ repairs completed
Nathan R
Technical Service Manager
- Cheshire
- With NAC since 2021
- 1,900+ repairs completed
Nick H
Technical Service Manager
- Hampshire
- With NAC since 2018
- 2,200+ repairs completed
Nick M
Appliance Engineer
- Dorset
- With NAC since 2018
- 2,700+ repairs completed
Stefan H
Appliance Engineer
- Warwickshire
- With NAC since 2025
- 600+ repairs completed
and 254 more engineers working across England, Scotland and Wales, every one trained and vetted to the same standard before they attend a job.
Repair intelligence
Experience built through hundreds of thousands of repairs.
Every appliance repair teaches something.
Across more than 650,000 domestic appliance repair bookings, our engineers have built an extensive understanding of how appliances fail, which faults occur most frequently and which repairs deliver the best long-term results.
This practical experience helps our engineers diagnose faults efficiently, identify common manufacturer issues and recommend the most appropriate repair for each appliance.
It's also why we're continually expanding our technical advice, fault guides and repair resources, sharing genuine knowledge gained from real repairs carried out in customers' homes every day.
For homeowners, that means advice based on practical engineering experience rather than theory alone.
Won't spin
Most common washing machine fault
Won't drain
Most common dishwasher fault
Washing Machines
Most-repaired appliance
£95 - £190
Typical repair cost
Figures are pulled live from NAC's systems and update automatically.
Real repair experience
What our engineers have repaired.
Every major brand, thousands of times over. A snapshot of the makes our engineers see most.
24,263+
Repairs
18,136+
Repairs
16,623+
Repairs
14,976+
Repairs
14,038+
Repairs
10,963+
Repairs
8,958+
Repairs
8,930+
Repairs
7,376+
Repairs
7,134+
Repairs
6,962+
Repairs
6,668+
Repairs
Figures are pulled live from NAC's systems and update automatically.
Training & expertise
We train the industry.
Our Wakefield training centre earned City & Guilds Assured status in 2022. It is where we develop our own engineers to a multi-brand standard, and where British Gas sends its nationwide engineers to be trained by us. Every engineer, whether employed by NAC or one of our vetted service partners, is held to the same rigorous standard before they ever set foot in a customer's home.
- City & Guilds Assured training centre
- Chosen by British Gas to train their engineers
- Hands-on mentoring for every trainee
- External training for other companies
Accreditations & partnerships
Recognised, accredited, trusted.
Why NAC
Why people choose NAC.
Not the usual promises. These are the things most repair companies simply can't say.
- 650,000+ repair bookings
- A UK-wide, branded engineer network
- Repair statistics published openly
- Family-run since 2014
- City & Guilds Assured training centre
- Independent repair specialists
Repair, don't replace
The most sustainable appliance is the one you already own.
Every repair we carry out helps reduce unnecessary waste and the demand for new manufacturing. By repairing instead of replacing, you save money, extend the life of your appliance and make a positive choice for the environment.
Savesyou money
Reduceswaste
Betterfor our environment
Independent advice
Backing one of the UK's longest-running appliance advice resources.
Our engineers contribute technical guidance to Whitegoods Help, an independent appliance advice resource online since 2000. Free fault guides, error codes and honest buying help, backed by the people who repair these appliances every day.
Read the latest advice
25+ years of independent advice
Prefer written guides?
The NAC Advice Centre has plain-English articles on common faults, error codes and everyday appliance care, written by the people who repair them for a living.
Our background
Twelve years of local appliance repairs.
From a spare bedroom in 2014 to a nationwide network with its own accredited training centre.
2014 From a spare bedroom desk...
NAC is founded by Adrian and Amanda Welke, from a spare bedroom in Wakefield.
2015 First dedicated office
NAC moves out of the spare bedroom into its own private office, with space to take on more repairs and customers.
2018 A new office to support growth
The team moves into a larger standalone building in a Wakefield office park, with room for a growing team.
2020 Dedicated training centre
NAC opens an in-house training centre and hires a dedicated Training Manager for internal and external training.
2021 A permanent home
NAC buys its own building, bringing the call centre and training centre together under one roof.
2022 British Gas partnership
British Gas partners with NAC to train their nationwide engineers in multi-brand domestic appliance repair.
Nationwide coverage
A real, branded engineer network, right across the UK.
From the Highlands to the South West, our engineers cover most of England, Scotland and Wales. It is a real, branded network of local engineers rather than a faceless call-centre operation, so most jobs get a visit the same or next working day, and we text a two-hour arrival window ahead of time so nobody has to wait in all day.
326+ towns & cities covered
Popular areas we cover
- London
- Birmingham
- Glasgow
- Manchester
- Liverpool
- Leeds
- Sheffield
- Bristol
- Newcastle upon Tyne
- Coventry
- Cardiff
- Nottingham
- Leicester
- Sunderland
- Brighton
- Hull
- Plymouth
- Wolverhampton
- Stoke-on-Trent
- Derby
- Edinburgh
- Southampton
- Portsmouth
- Reading
- Northampton
- Bradford
- Milton Keynes
- Norwich
- Peterborough
- Oxford
- Ipswich
- Dundee
- Swansea
- Preston
- Blackpool
- Warrington
- Wakefield
- Middlesbrough
Coverage is pulled live from NAC's systems and updates automatically as the network grows.
Rated Excellent on Trustpilot
Thousands of households, every month.
Real reviews from real customers across the UK. 30,746 of them on Trustpilot and counting. Honest write-ups of what was wrong, what we did, and how it went.
Excellent Trustpilot
4.7 out of 5 · 30,746 reviews
Booked online in the evening, engineer was round by lunchtime the following day. Diagnosed the drum bearing on the spot, fitted a new one, machine's quieter than the day I bought it. Saved me a whole new appliance.
Honest and quick. Quoted me £140 over the phone for a new fan motor, charged me £140 on the day. No upselling, no hidden bits. Refreshing.
American-style fridge stopped cooling on a Friday evening. NAC fit me in the next morning and had it running again by lunchtime. The engineer talked me through what had gone wrong and didn't try to flog me a part I didn't need.
Dryer stopped heating mid-cycle. Booked Sunday night, engineer round Tuesday morning, new element fitted and tested in under an hour. Exactly the price they quoted on the phone.
Wouldn't drain and the kitchen smelled awful. The engineer found a blocked pump, cleared it and checked the seals while he was at it. Friendly, tidy and no pushy upselling.
Coffee machine kept tripping the electrics. Diagnosed a faulty board, ordered the part and came back two days later to fit it. Only knocked a star for the wait, but they kept me updated the whole way.
In the community
Proud to back our local teams.
We sponsor grassroots football and support causes close to home, from charity sides raising awareness for families affected by baby loss to junior teams just starting out. Giving something back to the communities our engineers live and work in has mattered to us since the beginning, and it is something the whole team takes real pride in.
Sands Utd Stockport
Supporting a charity team raising awareness for families affected by baby loss.
Featherstone Flyers U10s
Kitting out young local players, who won their very first game.
Ackworth Juniors U7s
Backing the next generation of grassroots talent.
Good to know
About NAC
Who we are, how we work, and what makes us different, in plain terms.
Our team are happy to talk it through
Who are NAC?
NAC (Domestic Appliances) Ltd is a family-run, independent appliance repair company founded in 2014 and based in Wakefield. We are one of the UK's largest independent providers of out-of-warranty domestic appliance repairs.
What does out-of-warranty mean?
We repair appliances that are no longer covered by a manufacturer warranty or service plan. You come to us directly, with no tie-ins, and pay a fixed price agreed up front.
Are your engineers employed or self-employed?
Both. We have employed engineers and a vetted network of self-employed service partners, all held to the same standards and trained to a multi-brand level at our City & Guilds Assured centre.
Do you really train British Gas engineers?
Yes. British Gas partners with NAC to train their nationwide engineers in multi-brand domestic appliance repair at our Wakefield training centre.
Where do you cover?
Most of England, Scotland and Wales, through our nationwide engineer network. You can check your postcode on our coverage page.
What appliances do you repair?
Washing machines, tumble dryers, ovens and cookers, fridge freezers, dishwashers and more, across all the major brands. If it is a domestic white good, there is a good chance we cover it.
How quickly can you get an engineer out?
For most jobs we attend the same or next working day. Once your repair is booked, we text a two-hour arrival window so nobody has to wait in all day.
Are your repairs guaranteed?
Yes. Every repair is guaranteed in writing, carried out by an employed NAC engineer or a vetted service partner held to the same standard.
Can I book online?
Yes. You can get a fixed-price quote and confirm an engineer visit online in a couple of minutes, or talk it through with our UK-based booking team Monday to Friday.