Washing Machines
Drum bearings, pumps and control boards, the usual culprits, fixed in one visit where we can.
Don't replace it. Repair it.
When the washing machine floods, the oven stops heating or the fridge quits overnight, NAC gets a real engineer to your door fast. We cover every major home appliance across the leading brands, on a fixed price agreed before any work begins. Every repair we finish is backed by a guarantee, so you're not left guessing.
Check coverage · 60 seconds
Book an engineer to your door.
- Engineers UK-wide
- Fixed price up front
- Guaranteed repairs
326+ towns & cities covered
2014 Founded
650k+ Repairs completed
4.7 Trustpilot rating
326+ Towns & cities
What we repair
Repairs for every appliance in your kitchen.
From the machines you run daily to the ones you barely think about until they fail. Our engineers know their way around every major brand, including Bosch, Hotpoint, Beko, Samsung, Miele, Neff, AEG, LG and Whirlpool. If your make isn't listed, it's almost certainly one we cover.
Tumble Dryers
Heating elements, thermostats and drive belts diagnosed and sorted so your laundry actually dries again.
Ovens
Fan elements, door seals and thermostats, the parts we swap out almost every week.
Hobs
Gas, electric and induction hobs, covering ignition, element and burner faults across the brands.
Cookers
Freestanding and built-in cookers, gas and electric, with every major make catered for.
Fridge Freezers
Cooling faults, leaks, noisy fans, compressor trouble and stubborn frost build-up put right.
Dishwashers
Pumps, heaters, blocked spray arms and faulty door switches traced and replaced properly.
Microwaves
Built-in and freestanding models, from magnetrons to control boards and door interlocks.
How it works
Three steps from first call to working appliance.
Booking a repair shouldn't be a faff, so here's exactly what happens from the moment you get in touch.
- 01
Book a visit
Call our UK booking team or get a quote online. Tell us the make, model and what your appliance is doing, and we'll match you with an engineer covering your area.
- 02
Engineer attends
We'll confirm a time window that works for you and, where availability allows, get someone out the same or next working day. Our vans carry the parts behind the most common faults.
- 03
Diagnosed and fixed
Your engineer finds the fault and explains it plainly. The service charge covering labour, callout and VAT is agreed before booking, and any parts needed are quoted separately before work starts.
Would you rather not call? Book online, get a free repair quote in under 60 seconds and confirm your engineer visit there and then, without speaking to anyone.
Why NAC
Why people pick NAC.
- Guaranteed repairs
Every repair we complete is covered by a guarantee, with the length set by the parts we fit and confirmed in your terms.
- Fixed-price quote
You agree the service charge before an engineer is booked. It covers labour, callout and VAT, with parts quoted separately first.
- Experienced engineers
Seasoned engineers who know the brands they attend inside out, with the common-fault spares carried on the van.
- UK booking team
Real people answer the phone in our office and take the details, so you talk to someone who knows the job, not a script.
Customer reviews
Don't just take our word for it.
Every review here is left by a real NAC customer and checked independently by Trustpilot, where we hold a 4.7 rating from 30,576 reviews. Nothing edited, nothing hand-picked.
Excellent Trustpilot
4.7 out of 5 · 30,581 reviews
George was very efficient and friendly! Unfortunately my fridge can't be fixed but at least now I know and can move on, thank you
Nice to speak to a real person on the telephone to book a repair, rather than making an online booking. The lady taking my booking was very friendly and efficient. Sam, the repair engineer, arrived when he said he would and repaired the appliance with no problem. I would definitely use them again.
Excellent service, would definitely recommend you to people I know. Joe was very helpful and knew his stuff. Thanks again for everything.
The chap that came to look at my machine tested it out, then told me what the problem was. I was doing things wrong, he put me right and the machine's been fine ever since. Very pleased indeed, very genuine company.
Engineer on time, very polite, very clean worker, explained what was wrong.
The engineer was very knowledgeable and efficient. I would recommend.
Easy to say what the issue is and to book an appointment. Price is good for what is required.
Excellent service and dishwasher issue sorted very quickly.
Prompt callback and very helpful service.
Common questions
Frequently asked questions.
Straight answers on cost, coverage, guarantees and the way we work, taken from the questions our booking team field most days. Can't see yours? A quick call or message and we'll happily talk it through.
Our team are happy to talk it through
How quickly can you get an engineer to me?
For most jobs we can attend the same or next working day, subject to availability. Book before mid-afternoon and you're usually looking at a visit within 24 hours. Once it's confirmed, we'll give you a time window so you're not stuck waiting in all day.
How much does a domestic appliance repair cost?
We quote a fixed service charge before an engineer attends, and that covers all labour, the callout and VAT where it applies. The only thing on top is parts, if any are needed, and we price those separately for your approval before any work starts. So there are no surprises on the invoice.
Are your repairs guaranteed?
Yes. Every repair we complete is backed by a guarantee. The exact length depends on the parts we fit, and it's all set out in your terms and conditions so you know precisely what's covered.
What areas of the UK do you cover?
We have engineers across the country, covering 34 and more towns and cities. The quickest way to check is to pop your postcode into the coverage form at the top of this page. If we can't reach you just yet, leave your details and we'll let you know once we can.
What happens if my appliance can't be repaired economically?
Our engineer will tell you straight, on the day. If a repair would cost more than the appliance is worth, they'll say so rather than press ahead with a job that doesn't make sense. We'd always rather give you honest advice than sell you a fix you don't need.
Do you work on every brand of appliance?
We cover all the major British and European makes, including Bosch, Hotpoint, Beko, Samsung, Miele, Neff, AEG, LG, Whirlpool, Siemens, Smeg and Zanussi, along with plenty more. If your make isn't one you'd expect, give us a ring, because chances are we still handle it.
Are your engineers qualified and insured?
Yes. Every NAC engineer is trained on the brands they attend, fully insured and DBS-checked. Anyone working on gas appliances is Gas Safe registered, and electrical work is carried out to current Part P standards.
Can I book a repair online?
You can. The coverage and booking form at the top of this page takes about a minute. Enter your postcode, tell us what's gone wrong, and we'll match you with an engineer nearby. Prefer to talk it through? Call our UK booking team on 0333 016 9622, Monday to Friday.
Cover every essential appliance for just £89 a year.
NAC-Prime members get priority same or next-day visits, money off every repair, free parts delivery and an annual maintenance check across all your kitchen appliances.
- No excess fees
- Free parts delivery
- Cancel anytime
Brands our engineers know inside out
Family-run since 2014
A family repair business built on honesty and trust.
Adrian and Amanda set up NAC around their kitchen table in 2014 with a simple plan: fix appliances, don't sell them. No pushing replacements, no upselling, no shortcuts. Twelve years on, we're one of the UK's biggest independent out-of-warranty repair firms - and the family ethos hasn't shifted.
Our story Book a repair
Got an appliance on the blink?
Get a fixed-price quote online in a couple of minutes, or talk it through with our UK booking team on 0333 016 9622 and we'll find an engineer near you.
- Guaranteed repairs
- Fixed price up front
- UK booking team
