2014 From a spare bedroom desk...
NAC is founded by Adrian and Amanda Welke, from a spare bedroom in Wakefield.
Independent Appliance Repairs
Independent appliance repair, UK-wide.
NAC is a family-run business based in Wakefield, West Yorkshire. We repair out-of-warranty washing machines, dryers, ovens, fridge freezers and more in homes across England, Scotland and Wales, through a nationwide network of experienced, vetted engineers. Repair first, no upsell, with a price agreed before any work begins.
652,225
Repairs completed
260+
Engineers nationwide
2014
Family-run since
4.7/5
30,736 Trustpilot reviews
Repair, don't replace
The most sustainable appliance is the one you already own.
Every appliance we fix is one that does not go to landfill and one fewer that needs manufacturing. Repair-first is not just cheaper for households, it is the responsible default, and it has been our model since day one. If a repair genuinely is not worth it, we will tell you straight rather than sell you a fix you do not need.
Who we are
A family business - by choice, not by chance.
Adrian and Amanda Welke founded NAC in 2014 from a spare bedroom in Wakefield, with one aim: build a national brand focused solely on direct, out-of-warranty appliance repair, not retail, not sales, not tie-in contracts.
Twelve years on, we are the largest independent provider of out-of-warranty repairs in the UK, with a nationwide network of experienced engineers and our own City & Guilds Assured training centre.
Customers use us because they choose to, not because they are locked into a warranty or service plan. That independence shapes how we work: fix the appliance, tell you the price up front, and stand behind the repair.
It also means we put everything back into what matters: better-trained engineers and a UK booking team that picks up the phone.
What we do
Out-of-warranty appliance repair, done properly.
We repair the appliances households rely on, in the home, at a fixed price, across every major brand.
Repair first
We are technicians, not salespeople. Our job is to fix your appliance, not talk you into a new one.
Fixed price
The price is agreed before any work starts. No hourly meters, no surprises on the bill.
Every brand
Bosch, Beko, Samsung, Hotpoint, Miele and more, our engineers cover the full multi-brand range.
Guaranteed
Every repair is guaranteed in writing, by an employed or vetted service-partner engineer.
Training & expertise
We train the industry.
Our Wakefield training centre earned City & Guilds Assured status in 2022. It is where we develop our own engineers to a multi-brand standard, and where British Gas sends its nationwide engineers to be trained by us. Every engineer, whether employed by NAC or one of our vetted service partners, is held to the same rigorous standard before they ever set foot in a customer's home.
- City & Guilds Assured training centre
- Chosen by British Gas to train their engineers
- Hands-on mentoring for every trainee
- External training for other companies
Accreditations & partnerships
Recognised, accredited, trusted.
Our background
Twelve years of local appliance repairs.
From a spare bedroom in 2014 to a nationwide network with its own accredited training centre.
2014 
2020 Dedicated training centre
NAC opens an in-house training centre and hires a dedicated Training Manager for internal and external training.
2022 City & Guilds Assured
The training centre earns City & Guilds Assured status, recognising our high standards in engineer training.
2022 British Gas partnership
British Gas partners with NAC to train their nationwide engineers in multi-brand domestic appliance repair.
2021 A permanent home
NAC buys its own building, bringing the call centre and training centre together under one roof.
2025 NAC-Prime membership
A simple annual membership delivering priority appliance care for households.
Real appliance help from real people
Can't find the fix? Ask the Whitegoods Help community.
Search thousands of solved appliance problems, or post your own question and get honest help from experienced engineers and appliance owners who have fixed the same fault before.
Visit the repair forum
10,000+ real fault discussions
Live forum activity Updated just now
SA
Washing machine won't spin - error E18
"I've cleaned the pump filter and checked the hose..."
✓ Solved · Bosch · 12 replies
Recently solved
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Advice Centre
Prefer written guides?
Plain-English articles on common faults, error codes and everyday appliance care, written by the people who repair them for a living.
Visit the Advice Centre Nationwide coverage
A real, branded engineer network, right across the UK.
From the Highlands to the South West, our engineers cover most of England, Scotland and Wales. It is a real, branded network of local, experienced engineers rather than a faceless call-centre operation, so most jobs get a visit the same or next working day, and we text a two-hour arrival window ahead of time so nobody has to wait in all day.
326+ towns & cities covered
Rated Excellent on Trustpilot
Thousands of households, every month.
Real reviews from real customers across the UK. 30,736 of them on Trustpilot and counting. Honest write-ups of what was wrong, what we did, and how it went.
Excellent Trustpilot
4.7 out of 5 · 30,736 reviews
Booked online in the evening, engineer was round by lunchtime the following day. Diagnosed the drum bearing on the spot, fitted a new one, machine's quieter than the day I bought it. Saved me a whole new appliance.
Honest and quick. Quoted me £140 over the phone for a new fan motor, charged me £140 on the day. No upselling, no hidden bits. Refreshing.
American-style fridge stopped cooling on a Friday evening. NAC fit me in the next morning and had it running again by lunchtime. The engineer talked me through what had gone wrong and didn't try to flog me a part I didn't need.
Dryer stopped heating mid-cycle. Booked Sunday night, engineer round Tuesday morning, new element fitted and tested in under an hour. Exactly the price they quoted on the phone.
Wouldn't drain and the kitchen smelled awful. The engineer found a blocked pump, cleared it and checked the seals while he was at it. Friendly, tidy and no pushy upselling.
Coffee machine kept tripping the electrics. Diagnosed a faulty board, ordered the part and came back two days later to fit it. Only knocked a star for the wait, but they kept me updated the whole way.
In the community
Proud to back our local teams.
We sponsor grassroots football and support causes close to home, from charity sides raising awareness for families affected by baby loss to junior teams just starting out. Giving something back to the communities our engineers live and work in has mattered to us since the beginning, and it is something the whole team takes real pride in.
Sands Utd Stockport
Supporting a charity team raising awareness for families affected by baby loss.
Featherstone Flyers U10s
Kitting out young local players, who won their very first game.
Ackworth Juniors U7s
Backing the next generation of grassroots talent.
Good to know
About NAC
Who we are, how we work, and what makes us different, in plain terms.
Our team are happy to talk it through
Who are NAC?
NAC (Domestic Appliances) Ltd is a family-run, independent appliance repair company founded in 2014 and based in Wakefield. We are the UK's largest independent provider of out-of-warranty domestic appliance repairs.
What does out-of-warranty mean?
We repair appliances that are no longer covered by a manufacturer warranty or service plan. You come to us directly, with no tie-ins, and pay a fixed price agreed up front.
Are your engineers employed or self-employed?
Both. We have employed engineers and a vetted network of self-employed service partners, all held to the same standards and trained to a multi-brand level at our City & Guilds Assured centre.
Do you really train British Gas engineers?
Yes. British Gas partners with NAC to train their nationwide engineers in multi-brand domestic appliance repair at our Wakefield training centre.
Where do you cover?
Most of England, Scotland and Wales, through our nationwide engineer network. You can check your postcode on our coverage page.
What appliances do you repair?
Washing machines, tumble dryers, ovens and cookers, fridge freezers, dishwashers and more, across all the major brands. If it is a domestic white good, there is a good chance we cover it.
How quickly can you get an engineer out?
For most jobs we attend the same or next working day. Once your repair is booked, we text a two-hour arrival window so nobody has to wait in all day.
Are your repairs guaranteed?
Yes. Every repair is guaranteed in writing, carried out by an employed NAC engineer or a vetted service partner held to the same standard.
Can I book online?
Yes. You can get a fixed-price quote and confirm an engineer visit online in a couple of minutes, or talk it through with our UK-based booking team Monday to Friday.