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4.7 · 32,785 reviews on Trustpilot

Appliance Repair Engineers in Stoke-on-Trent

From washing machines and dishwashers to ovens, fridges and tumble dryers, our fully trained engineers cover every major brand across Stoke-on-Trent. You get a fixed service charge quoted upfront, often a same or next working day visit, and a guarantee on every repair we complete.

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  • Covering all Stoke-on-Trent
  • Service charge fixed upfront
  • Every repair guaranteed
Local engineers covering Stoke-on-Trent
Your local team

Meet the engineers covering Stoke-on-Trent.

Nathan

NAC engineer

Recent appliances
Washing Machines Fridge Freezers Dishwashers Ovens Tumble Dryers
Recent brands
Bosch Hotpoint Samsung Beko Neff
Recent areas
Stoke-on-Trent Stafford Congleton

Paul

NAC engineer

Recent appliances
Washing Machines Fridge Freezers Dishwashers Ovens Range Cookers
Recent brands
Samsung Bosch Hotpoint Zanussi Beko
Recent areas
Stoke-on-Trent Congleton Sandbach

Cameron

NAC engineer

Recent appliances
Fridge Freezers Tumble Dryers Dishwashers Ovens Range Cookers
Recent brands
Hotpoint Smeg Beko Samsung Bosch
Recent areas
Kidsgrove Biddulph Leek Stoke-on-Trent Congleton
Areas we cover

Postcodes we cover in Stoke-on-Trent.

ST1
  • Hanley
  • Shelton
  • Etruria
  • Birches Head
  • Northwood
  • Bucknall
  • Eaton Park
  • Sneyd Green
  • Smallthorne
  • Ford Green
ST2
  • Abbey Hulton
  • Bentilee
  • Ubberley
  • Milton
  • Norton
  • Baddeley
  • Bagnall
  • Werrington
  • Weston Coyney
  • Parkhall
ST3
  • Longton
  • Blurton
  • Dresden
  • Florence
  • Fenton
  • Meir
  • Meir Park
  • Normacot
  • Sandford Hill
  • Trentham
ST4
  • Stoke
  • Penkhull
  • Hartshill
  • Boothen
  • Trent Vale
  • Hanford
  • Oak Hill
  • Mount Pleasant
  • Springfields
  • Basford
ST5
  • Clayton
  • Chesterton
  • Cross Heath
  • Knutton
  • Silverdale
  • Wolstanton
  • May Bank
  • Westlands
  • Thistleberry
  • Keele
ST6
  • Burslem
  • Tunstall
  • Goldenhill
  • Sandyford
  • Chell Heath
  • Great Chell
  • Little Chell
  • Bradeley
  • Brown Edge
  • Endon
ST7
  • Kidsgrove
  • Talke
  • Alsager
  • Mow Cop
  • Newchapel
  • Butt Lane
  • Packmoor
  • Audley
ST8
  • Biddulph
  • Biddulph Moor
  • Brown Edge
  • Endon
  • Horton
  • Packmoor
ST9
  • Werrington
  • Endon
  • Bagnall
  • Stanley
  • Cellarhead
  • Cheddleton
  • Brown Edge
  • Milton
ST10
  • Cheadle
  • Alton
  • Blythe
  • Checkley
  • Forsbrook
  • Ipstones
  • Stramshall
  • Churnet
ST11
  • Forsbrook
  • Fulford
  • Caverswall
  • Checkley
  • Lightwood
  • Normacot
ST12
  • Barlaston
  • Trentham
  • Oulton
  • Swynnerton
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Recent jobs

Recent repairs across Stoke-on-Trent.

A snapshot of jobs our engineers have completed recently across Stoke-on-Trent. Each one is anonymised to postcode district, but every repair is pulled straight from our job records.

  • Bosch washing machine
    ST3 area October 2026
    Completed

    Washing machine leaking repair

    Leak traced and sealed

  • Sharp appliance
    ST6 area October 2026
    Completed

    Microwave making loud noise

    Cooling fan replaced

  • Lamona oven
    ST6 area September 2026
    Completed

    Oven control dial not working

    Cable harness replaced

  • oven
    ST1 area September 2026
    Completed

    Oven not heating up repair

    Heating fault fixed

  • Bosch oven
    ST4 area August 2026
    Completed

    Oven with no display or heat

    Power fault traced and repaired

  • Indesit dishwasher
    ST3 area August 2026
    Completed

    Dishwasher not draining properly

    Drainage fault repaired

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Customer reviews

Trusted by households across Stoke-on-Trent.

Don't just take our word for it. Every review below comes from a real NAC customer and is independently verified by Trustpilot, including plenty of people right here in Stoke-on-Trent.

Rated Excellent Trustpilot
4.7 out of 5 · 32,785 reviews
Good customer service with satisfaction. Promptly given an appointment for next day. Got a message from the engineer the same night and a voice call the next morning to let us know the time he would come. Repairs are good so far.
Waseem A. · ST4 · Fridge freezer
Mark, who came to repair my fridge, went above and beyond to get the issue sorted. He also has excellent customer service skills, nothing was too much trouble. What a lovely guy, thank you.
Victor J. · ST4 · Fridge freezer
I found NAC whilst Googling for a local dishwasher repair service in North Staffordshire. From start to finish the professionalism and service were second to none. I booked a next-day slot with a confirmed, competitive price and received instant confirmation.
G.R. · ST4 · Dishwasher
Easy booking of a job that needed doing. Fast, efficient service and the engineer was very good.
Babs · ST1 · Oven
I have found this company to be very reliable and honest. The engineer, Nathan, was pleasant, punctual and kept me informed of the work needed to repair my oven. I knew the cost before parts were ordered, and now it's done.
Caroline A. · ST2 · Oven
First time using this company and I was reluctant at first as I hadn't heard of them. I'm so glad I did. They were in touch straight away with an appointment, the engineer diagnosed the problem and I had the price by email within half an hour.
Lynne G. · ST4 · Fridge freezer
By the numbers

Our repair record in Stoke-on-Trent.

Every figure here comes straight from our job records across Stoke-on-Trent, not rounded-up marketing claims.

  • 338 Repairs completed in the last 24 months
  • 1.5 days Average attendance from booking to visit
  • 98% First-time fix repaired right the first time
  • £75-£156 Typical repair cost fixed service charge upfront
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Common faults

The faults we see most across Stoke-on-Trent.

These are the faults that bring our engineers out to Stoke-on-Trent homes most often.

  • Not cooling or freezing

    £80–120
    20% of jobs

    Fridges and freezers running warm, icing up at the back or not holding temperature, often a thermostat, fan or sealed-system fault diagnosed on the visit.

  • Not heating up

    £80–120
    18% of jobs

    An oven or dryer that won't reach temperature, usually a failed element or thermostat, or the grill working while the main oven stays cold.

  • Won't power on or start

    £80–110
    16% of jobs

    Dead display, no response at the buttons or a cycle that won't begin, commonly a faulty switch, door interlock or control board.

  • Won't drain or spin

    £80–105
    14% of jobs

    Water left standing or a drum that won't turn, typically a blocked pump or filter, a fault code on the pump, or a worn belt.

  • Leaking water

    £80–110
    13% of jobs

    Water pooling underneath the machine, often a worn waste pipe, perished door seal or a split hose that we trace and replace.

  • Error code showing

    £80–110
    12% of jobs

    A flashing code or warning light flagged by the control board, from anti-flood alerts to pump faults, pinned down on the first visit.

Fault frequencies and price ranges are based on aggregated NAC repairs across Stoke-on-Trent over the last 24 months.

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What we repair

Every major appliance in your Stoke-on-Trent home.

From the fridge that's stopped cooling to the oven that won't come up to temperature, our fully trained engineers cover the appliances Stoke-on-Trent households lean on every day. Most common spares ride on the van, so plenty of jobs get finished on the first visit.

  • Fridge Freezers

    Fridge Freezer repairs in Stoke-on-Trent

    Cooling problems, noisy compressors and iced-up vents put right, usually in one visit.

    • Not cooling or not keeping cold
    • Freezer over-freezing or defrosting
    • Gurgling, humming or strange noises
    • Back panel icing up
    View fridge freezer repairs
  • Washing Machines

    Washing Machine repairs in Stoke-on-Trent

    Drainage faults, spin problems, worn seals and broken doors sorted by our engineers.

    • Won't spin or drain
    • Leaking water underneath
    • Stops mid cycle
    • Loud or jumpy on spin
    View washing machine repairs
  • Ovens

    Oven repairs in Stoke-on-Trent

    Elements, fans, seals and doors seen to when the oven won't heat or trips the power.

    • Not heating or heating unevenly
    • Tripping the electrics
    • Fan running constantly
    • Door glass or seal come away
    View oven repairs
  • Dishwashers

    Dishwasher repairs in Stoke-on-Trent

    Pumps, boards and heaters checked when the cycle won't run or the water won't clear.

    • Not draining or full of water
    • Won't run a cycle
    • Error codes on the display
    • Door not locking
    View dishwasher repairs
  • Range Cookers

    Range Cooker repairs in Stoke-on-Trent

    Multiple ovens, grills and hobs diagnosed on one visit, gas or electric.

    • One oven not heating
    • Tripping the electrics
    • Grill or ignition faults
    • Broken control dials and hinges
    View range cooker repairs
  • Tumble Dryers

    Tumble Dryer repairs in Stoke-on-Trent

    No heat, drum problems and dead controls looked at so washing dries properly again.

    • Not drying or no heat
    • Drum not turning
    • Won't switch on
    • Error codes or grinding noise
    View tumble dryer repairs
  • Washer Dryers

    Washer Dryer repairs in Stoke-on-Trent

    Wash and dry faults on one appliance handled, from drainage to lost heat.

    • Dryer side not drying
    • Water won't drain
    • Stops mid cycle with error codes
    • Perished door seal or leaks
    View washer dryer repairs
  • Cookers

    Cooker repairs in Stoke-on-Trent

    Freestanding cookers repaired when ovens won't heat, grills trip or doors give way.

    • Oven not heating up
    • Grill tripping the electrics
    • Cooker switching itself off
    • Door or glass damage
    View cooker repairs
  • Hobs

    Hob repairs in Stoke-on-Trent

    Gas and electric hobs fixed when rings won't light, die out or trip the power.

    • Rings or plates not working
    • Gas coming through but won't light
    • Constant clicking on ignition
    • Fault symbols on the display
    View hob repairs
Why NAC

Why people pick NAC.

  • Fast appointments

    Book before around 3pm and there's usually an engineer free to visit the next working day, often sooner.

  • Every repair guaranteed

    Each completed repair comes with a guarantee, confirmed in writing, with the length set by the parts we fit under our terms.

  • One fixed price

    You agree the service charge before we attend. It covers callout, labour and VAT, with only any parts quoted separately first.

  • Fully trained engineers

    Our engineers are trained by us across every major brand and appliance, and they're DBS-checked and insured too.

Book a repair 0333 016 9622 Phone lines closed overnight
A coffee machine of the type NAC engineers repair in Stoke-on-Trent
Not just the big appliances

We also fix coffee machines.

Bean-to-cup, pod and espresso machines from De'Longhi, Jura, Sage, Gaggia and more - repaired in your Stoke-on-Trent home by the same engineers you'd trust with your washing machine.

  • Descaling faults, blockages and weak flow
  • Leaks, faulty pumps and pressure loss
  • Grinder jams and no-power faults
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Prefer we call you?

Leave your number and our Stoke-on-Trent booking team will ring you straight back.

Would you rather not call? Book online, get a free repair quote in under 60 seconds and confirm your engineer visit there and then, without speaking to anyone.

Common questions

Questions we hear most.

A few things Stoke-on-Trent customers tend to ask before they book. If yours isn't covered here, our team are happy to talk it through.

NAC's branded engineer van fleet parked outside the head office

Still got a question? We're happy to help.

How much does a repair cost?
You agree a fixed service charge before an engineer comes out, and that covers the callout, all labour and VAT. The only thing on top is parts, which we always quote separately and get your go-ahead on before fitting them.
How quickly can you get to me in Stoke-on-Trent?
Often the same or next working day, depending on what we have free. Booking before around 3pm gives you the best shot at a next-day visit across the city.
Is the repair guaranteed?
Yes. Every repair we finish comes with a guarantee, and the length depends on the parts we fit, as set out in our terms and conditions. We'll confirm the details for your job in writing.
Are your engineers qualified?
Our engineers are fully trained by us across every major brand and appliance, and they're DBS-checked and insured. Most carry the common spares on the van, so plenty of faults are sorted on the first visit.
Book a repair

Got an appliance to fix in Stoke-on-Trent?

Grab a fixed-price quote online in a couple of minutes, or chat it through with our UK booking team on 01782 498 727 and we'll get a visit in the diary.

  • Fixed-price quotes
  • Repair guarantee
  • UK booking team
NAC engineer arriving at a customer's home