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4.7 · 30,871 reviews on Trustpilot
Fridge freezer repairs · Stoke-on-Trent

Fridge freezer packed up in Stoke-on-Trent? We'll fix it.

4.7 · 30,871 reviews on Trustpilot

From a fridge freezer that won't stay cold to one that's frozen solid or leaking, our trained engineers repair every make in your home across Stoke-on-Trent. You get a fixed service charge quoted upfront covering callout, labour and VAT, most visits within a day or two, and a guarantee on every repair.

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Book an engineer to your door.

  • UK-wide coverage
  • Same or next-day visits
  • Repair guarantee
326+ towns & cities covered
By the numbers

The scale behind your fridge freezer repair.

We only quote figures we can stand behind, pulled from our own Stoke-on-Trent job records.

  • 97 Repairs completed in the last 24 months
  • 1.3 days Average attendance from booking to visit
  • 78% First-time fix sorted on the first visit
  • £80–156 Typical repair cost fixed service charge, up front
Fridge Freezers repairs in Stoke-on-Trent

Is your fridge freezer on the blink?

Book a repair 0333 016 9622 Phone lines closed overnight
Common faults

Fridge freezer faults we see most in Stoke-on-Trent.

These are the fridge freezer faults our engineers get called out to most often in Stoke-on-Trent.

  • Not cooling properly

    £80–140
    34% of jobs

    Low refrigerant, a failed fan or a thermostat fault stops it holding temperature. We diagnose the cause and fit the right part.

  • Ice or frost build-up

    £90–150
    16% of jobs

    A failed defrost system or a split door seal lets frost form on the back panel. We replace the faulty element, sensor or seal.

  • Compressor not running

    £100–156
    14% of jobs

    A dead compressor or relay means the light comes on but nothing cools. We test the circuit and replace what's failed.

  • Freezing or over-cooling

    £90–130
    13% of jobs

    A stuck thermostat or faulty control board drives the temperature too low, freezing fridge contents. We fit a replacement and reset it.

  • Water or ice dispenser fault

    £95–150
    12% of jobs

    A blocked line, failed valve or frozen feed stops water and ice dispensing. We clear the blockage or swap the worn part.

  • Alarming or beeping

    £80–130
    11% of jobs

    A temperature sensor or door switch triggers a constant alarm or warning symbol. We trace the fault and replace the sensor.

Fault frequencies and price ranges come from our own Stoke-on-Trent fridge freezer repairs over the last 24 months. Your service charge is confirmed before we attend, with any parts quoted separately.

Transparent pricing

Clear, fixed-price fridge freezer repairs.

Most fridge freezer repairs in Stoke-on-Trent fall within the range below. You'll always get a fixed service charge before any work starts, covering callout, labour and VAT. If parts are needed, we quote those separately first, so nothing gets added without your say-so.

  • Fixed price agreed before any work
  • Genuine or OEM-grade parts
  • Repair guarantee
Get a fixed quote 0333 016 9622 Phone lines closed overnight
Typical fridge freezer repair
£80£156

Parts and labour, based on 97 fridge freezer repairs over the last 24 months.

Common repairs
  • Minor fault (door seal, switch, sensor) £80–110
  • Common repair (thermostat, fan, defrost heater) £95–130
  • Major component (compressor, control board) £120–156

Every figure is a guide. We confirm the exact fixed price with you on site before starting, and you only pay if you choose to go ahead.

Brands we repair

Fridge freezer brands we repair.

Our engineers are trained across every major fridge freezer brand, so from a Samsung frost-free model to a built-in Beko, the make sat in your Stoke-on-Trent kitchen is one we know well.

How it works

Booking your fridge freezer repair.

  1. 01

    Book a visit

    Get a quote online or call our UK booking team. Tell us the make, model and what your fridge freezer is doing, and we'll match you to an engineer covering Stoke-on-Trent.

  2. 02

    Engineer attends

    We come to your home, usually within a day or two where availability allows, in a confirmed time slot. The van carries the parts that fix the most common fridge freezer faults.

  3. 03

    Diagnosed and repaired

    Your engineer finds the fault and confirms the fixed service charge before starting. If a part is needed, we quote it separately first, and every repair is backed by a guarantee.

Common questions

Fridge freezer questions, answered.

Straight answers on cost, timing, guarantees and brands for fridge freezer repairs - the questions our booking team field most often.

Our team are happy to talk it through

How much does a fridge freezer repair cost?
You get a fixed service charge quoted before the engineer attends, covering callout, labour and VAT. The only extra is parts if your fridge freezer needs them, and we quote those separately for your approval before any work starts.
How quickly can you attend in Stoke-on-Trent?
Most visits happen within a day or two where availability allows. Book earlier in the day and tell us the make and fault, and we'll get you the soonest slot we can.
Is the repair guaranteed?
Yes, every repair we complete is guaranteed. The exact length depends on the parts fitted and is set out in our terms and conditions, which we confirm with you.
Which fridge freezer brands do you repair?
Our engineers are trained across every major make, from Samsung and Beko to Hotpoint, LG and Smeg. Freestanding or built-in, we can repair the fridge freezer in your kitchen.
Book a repair

Ready to sort your fridge freezer? Get started.

Get a fixed-price quote online in a couple of minutes, or talk it through with our UK booking team on 01782 498 727. We'll find you the soonest slot in Stoke-on-Trent.

  • Fixed-price quotes
  • Repair guarantee
  • UK booking team
NAC engineer arriving at a customer's home