Poor heat distribution, broken oven door, a smell of gas, hob not working – fix these issues and more.
“I have worked with NAC for a number of years, I have had constant jobs booked through them and gained subsequent jobs and customers for my own. NAC have grown over the last few years, which has helped my business grow even more. They are great with technical back up along with their booking system which all helps me as a sole trader. Working along with the team at NAC is a no brainer .” – Ian Pittas, Appliance Action, Bristol.
If you are self employed, if you have a desire to earn more, if you have plans or ideas to grow your business, if you would like to develop a large customer base and if you would like to be a part of a great team of engineers and admin staff all working together to achieve the above, you need to join NAC – there’s just no two ways about it.
At NAC, we do all the ‘techie’ stuff like develop systems to book and manage repairs, create, develop and manage huge advertising campaigns, employ team members to handle all the inbound calls to identify good quality, cash paying out of warranty customers while filtering out all callers that are just after free advice or want repairs for nothing leaving you free to crack on with repairing appliances!
If you are an appliance repair engineer looking to increase your customer base and earn more money, then NAC are here to help you.
By becoming one of our network of professional repair engineers, you will be part of the UK’s largest out-of-warranty appliance repair group, bringing you more customers, more support and more money.
Unlike other work providers in the UK, NAC are here to help you – with a proper share of the income, full network support and gives you the freedom to undertake full administrative duties of your jobs and a whole lot more.
We are really excited for the future as the out of warranty repair environment is about to get a whole lot busier. As times change and developments like the “Right to Repair” come in to play, there will be more of a demand for us and our skills in the upcoming years. So now is a great time to be focussing on our skills, developing our experience and enhancing our knowledge.
How can NAC play its part?
Currently, the NAC National Training Centre run both online and offline CPD Accredited Training for the following modules:
In order to support our network with technical resources which in-turn, will see a rise in repairs, a decline of BER’s / incorrectly diagnoses write-offs and an increase profits, as a valued NAC Network Member, you will get access to our CPD Accredited online training modules, completely free of charge.
Formed back in 2012, NAC is a fully established and respected network of professional engineers across the UK. From our Wakefield HQ, we operate a call centre with dedicated team of marketeers and administrative staff who work tirelessly on capturing those customers in need of white goods appliance repairs, in the very same way that major insurance companies and even manufacturers tout for the very same customer (although our motive is very different – we do not want to sell them an insurance policy to then sub-contract the repair out at a low fixed contract rate and remove them from the out of warranty pool – but that’s another conversation).
At NAC we are extremely keen to provide opportunities for our engineers to build new customer relationships. We are not focused on maximising our own profit margin at the detriment of the great people who do the repair work, but on forming an alliance of equals by encouraging that you make sure that after the first repair, that is your customer – Do a good job, make a good impression, leave your contact details and they’ll be yours forever!
We have two payment methods, designed to suit the way you want to work with us.
This simple system is our most common and to be blunt, is the one designed so that you, the engineer make and retain the lions share of the income.
How does it work?
Very simple – You collect the NAC Service Charge from the customer on your first visit. If a repair is completed without parts, that’s it – Job done!
If parts are required, simply quote, source and supply any parts as needed yourself. By sourcing and supplying your own spare parts, this enables you to retain 100% part profit plus the profit from the NAC Service Charge that you collected originally.
All payments are made to you directly from the customer, leaving you just to pay your commission to us. Our commission is a flat £20 + VAT for each repair that we book for you and is subsequently visited – simple and easy to plan for and this is not representative of the amount you have made. Therefore, if you make £78 or £278 on a job, the commission is fixed.
Payment risk – Unlike some other work providers, because you pay NAC a commission for the repairs that you attend, NAC is completely risk-free to your business. If one day, something catastrophic happened to NAC, you would not be out of pocket at all as we’re not holding your money!
For those who would prefer to focus on the physical side and leave the administration of the repair to us, we offer an option for you to do exactly that.
Simply report back to us if any parts are required and we will source them and deliver them to you for the repair. The customer pays us directly for both the initial Service Charge and any parts that need fitting and you are then paid a flat rate based on the appliance repaired.
We then pay you weekly. It’s a simple and effortless way to work which works for many who don’t really care about maximising income and growing profits.
We want to be absolutely crystal clear here – Although this option makes your working days easier, this option results in NAC making the lions share of the repair!
We aim to send an engineer on the same day of reporting the fault or the next day where possible.
We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.
We understand the importance of budgeting and make sure you are fully aware of all costs in advance.
Our reputation is key for us, as is a sense of community. You can trust us for a 5-star service every time.
That’s great and all, and we commend you for pushing through with it. Unfortunately we no longer offer support for IE; it hasn’t received a major update since 2015 and Microsoft are dropping support for it later in the year.
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