Joining Our Network

Become a CPD Accredited Recommended Service Provider...

“I have worked with NAC for a number of years, I have had constant jobs booked through them and gained subsequent jobs and customers for my own. NAC have grown over the last few years, which has helped my business grow even more. They are great with technical back up along with their booking system which all helps me as a sole trader. Working along with the team at NAC is a no brainer .” – Ian Pittas, Appliance Action, Bristol.

If you are self employed, if you have a desire to earn more, if you have plans or ideas to grow your business, if you would like to develop a large customer base and if you would like to be a part of a great team of engineers and admin staff all working together to achieve the above, you need to join NAC – there’s just no two ways about it.

At NAC, we do all the ‘techie’ stuff like develop systems to book and manage repairs, create, develop and manage huge advertising campaigns, employ team members to handle all the inbound calls to identify good quality, cash paying out of warranty customers while filtering out all callers that are just after free advice or want repairs for nothing leaving you free to crack on with repairing appliances!

Expand your customer base

If you are an appliance repair engineer looking to increase your customer base and earn more money, then NAC are here to help you.

By becoming one of our network of professional repair engineers, you will be part of the UK’s largest out-of-warranty appliance repair group, bringing you more customers, more support and more money.

Unlike other work providers in the UK, NAC are here to help you – with a proper share of the income, full network support and gives you the freedom to undertake full administrative duties of your jobs and a whole lot more.

Show You're a Pro... Become CPD Accredited

We are really excited for the future as the out of warranty repair environment is about to get a whole lot busier. As times change and developments like the “Right to Repair” come in to play, there will be more of a demand for us and our skills in the upcoming years. So now is a great time to be focussing on our skills, developing our experience and enhancing our knowledge.

How can NAC play its part?

Currently, the NAC National Training Centre run both online and offline CPD Accredited Training for the following modules:

  • Washing Machines – Component Breakdown, Testing and Repair Procedures
  • Tumble Dryers – Component Breakdown, Testing and Repair Procedures
  • Heat Pump Dryer – Component Breakdown, Testing and Repair Procedures
  • Refrigeration – Component Breakdown, Testing and Repair Procedures
  • Cookers & Ovens – Component Breakdown, Testing and Repair Procedures
  • Microwave Ovens – Component Breakdown, Testing and Repair Procedures
  • Hobs (Electric, Ceramic & Induction) – Component Breakdown, Testing and Repair Procedures
  • Dishwashers – Component Breakdown, Testing and Repair Procedures

In order to support our network with technical resources which in-turn, will see a rise in repairs, a decline of BER’s / incorrectly diagnoses write-offs and an increase profits, as a valued NAC Network Member, you will get access to our CPD Accredited online training modules, completely free of charge.

Who are NAC?

Formed back in 2012, NAC is a fully established and respected network of professional engineers across the UK. From our Wakefield HQ, we operate a call centre with dedicated team of marketeers and administrative staff who work tirelessly on capturing those customers in need of white goods appliance repairs, in the very same way that major insurance companies and even manufacturers tout for the very same customer (although our motive is very different – we do not want to sell them an insurance policy to then sub-contract the repair out at a low fixed contract rate and remove them from the out of warranty pool – but that’s another conversation).

At NAC we are extremely keen to provide opportunities for our engineers to build new customer relationships. We are not focused on maximising our own profit margin at the detriment of the great people who do the repair work, but on forming an alliance of equals by encouraging that you make sure that after the first repair, that is your customer – Do a good job, make a good impression, leave your contact details and they’ll be yours forever!

What do NAC offer a self-employed engineer?

  • We use our marketing expertise and budget to advertise services both in your local area and nationally.
  • We provide you with fully chargeable repair jobs local to you.
  • A system of payment which includes a direct customer-engineer model, meaning you are paid by the customer directly, enabling you to maximise profits and improve cashflow.
  • A supply your own parts system – allowing you to source parts directly, cutting out the middle man for both timing and profit margin purposes.
  • The option for full NAC administration – freeing you to do the work you are best at without worrying about any administrative issues.
  • The freedom to negotiate repeat business directly with the customer – no greedy exclusive contracts from NAC!
  • Increased cashflow and a hike in profits – Income coming straight in to your bank for both callout / labour and spare parts

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Understanding the two payment models

We have two payment methods, designed to suit the way you want to work with us.

Option 1: Payment direct from the customer with a commission paid to NAC

This simple system is our most common and to be blunt, is the one designed so that you, the engineer make and retain the lions share of the income.

How does it work?

Very simple – You collect the NAC Service Charge from the customer on your first visit. If a repair is completed without parts, that’s it – Job done!

If parts are required, simply quote, source and supply any parts as needed yourself. By sourcing and supplying your own spare parts, this enables you to retain 100% part profit plus the profit from the NAC Service Charge that you collected originally.

  • Unlike some other work providers, NAC will never ask you to supply parts with your mark-up and then increase that with a mark-up for NAC. We keep well out of the parts supply and payment process.
  • Unlike some other work providers, NAC will never ask that we take payment for parts from the customer and then pay you your lesser amount at a later date
  • NAC will never ask that we supply spare parts where you are administrating the repair.
  • NAC will always help you locate difficult spare parts, if needed in order to achieve the highest repair rate possible.

All payments are made to you directly from the customer, leaving you just to pay your commission to us. Our commission is a flat £20 + VAT for each repair that we book for you and is subsequently visited – simple and easy to plan for and this is not representative of the amount you have made. Therefore, if you make £78 or £278 on a job, the commission is fixed.

Payment risk – Unlike some other work providers, because you pay NAC a commission for the repairs that you attend, NAC is completely risk-free to your business. If one day, something catastrophic happened to NAC, you would not be out of pocket at all as we’re not holding your money!

Option 2: Payment directly from NAC

For those who would prefer to focus on the physical side and leave the administration of the repair to us, we offer an option for you to do exactly that.

Simply report back to us if any parts are required and we will source them and deliver them to you for the repair. The customer pays us directly for both the initial Service Charge and any parts that need fitting and you are then paid a flat rate based on the appliance repaired.

We then pay you weekly. It’s a simple and effortless way to work which works for many who don’t really care about maximising income and growing profits.

We want to be absolutely crystal clear here – Although this option makes your working days easier, this option results in NAC making the lions share of the repair!

What are you waiting for? Join Us Today!

Want to see how we stack up against other ‘Work Providers’?

NAC Logo
£60 - £120 + Profit on spare parts
  • “Show you’re a pro” – Completely free CPD Accreditation
  • Payment made directly to you – While on site
  • Source, supply and fit your own parts
  • Make and retain spare part profit
  • Get more work through referrals and repeat repairs
  • Complete freedom to receive jobs to suit your work schedule
  • Debits later down the line for repairs that go wrong
  • If NAC went bust, you might not get paid
  • High Demands (KPIs to meet)
  • Get paid up to 30 days after the repair

Some Alternative Work Providers

Payments from just £25 per repair
  • “Show you’re a pro” – Completely free CPD Accreditation
  • Payment made directly to you – While on site
  • Source, supply and fit your own parts
  • Make and retain spare part profit
  • Get more work through referrals and repeat repairs
  • Complete freedom to receive jobs to suit your work schedule
  • Debits later down the line for repairs that go wrong
  • If some of these companies went bust, you might not get paid
  • High Demands (KPIs to meet)
  • Get paid up to 30 days after the repair
  • Yes
  • No
  • Maybe

All NAC generated Repairs are administrated on ServiceMate

ServiceMate is a custom built Job Management System that has been designed for both Work Provider and Service Provider by Engineers and Management

Servicemate.app
Why Choose NAC?
Same & Next Day Repairs Icon Same & Next Day Repairs Icon

Same & Next Day Repairs

We aim to send an engineer on the same day of reporting the fault or the next day where possible.

All Repairs Guaranteed Icon All Repairs Guaranteed Icon

All Repairs Guaranteed

We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.

No Hidden Charges Icon No Hidden Charges Icon

No Hidden Charges

We understand the importance of budgeting and make sure you are fully aware of all costs in advance.

Family Run Business Icon Family Run Business Icon

Family Run Business

Our reputation is key for us, as is a sense of community. You can trust us for a 5-star service every time.

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