When a washing machine, oven, fridge or dishwasher gives up across Cardiff, our fully trained engineers get it running again. You'll agree a fixed service charge before anyone visits, with any parts quoted separately and only if they're needed, plus a guarantee on every repair we complete.
A snapshot of jobs our engineers have completed recently across Cardiff. Anonymised to the postcode district, but every one is a real repair pulled from our job records.
Every review below comes from a genuine NAC customer and is independently verified by Trustpilot, so you can read honest feedback from people around Cardiff before you book.
Bit sceptical as I'd had a bad experience with another company. Needn't have been. Efficient booking, good communication and excellent service from the engineer who really knew his stuff and repaired my oven without any further cost than the callout charge.
Gillian K. · CF5 · Oven
Next day callout. Great communication regarding time of arrival. Call centre very helpful. The engineer, Ashley, explained everything very clearly. Would definitely use again.
Brian M. · CF3 · Fridge freezer
Dishwasher washing cold, made an application on their website. Had an engineer over in 24 hours, told me the problem and came back once the part was ordered. Kept updated all the way. Would recommend.
Guto H. · CF11 · Dishwasher
Helen handled my call efficiently. She made me feel confident the engineer would contact me the day before with a suitable time. She gave me the quote too, which was very competitive.
Sandra B. · CF3 · Fridge freezer
The appointment was easily made and verified. The engineer was excellent and quick, completing the job very efficiently. I could not fault the service at all.
Ian W. · CF14 · Washing machine
By the numbers
Our repair track record across Cardiff.
Every figure here comes straight from our own Cardiff job records, not rounded up to sound better.
2,000+ Repairs completedacross Cardiff in 24 months
These are the faults that bring us out to Cardiff homes most often, across washing machines, ovens, fridges and dishwashers.
Won't drain or spin
£80–112
20% of jobs
A blocked filter or pump, or a tripped drain sensor, leaves water sitting and the door locked. We clear or replace the blocked part.
Error code showing
£80–112
16% of jobs
A code like F13 or E20 flags a fault to the control board. We read it on site and trace it back to the failed component.
Not cooling or freezing
£98–112
15% of jobs
A faulty door sensor, thermostat or fan stops a fridge freezer holding temperature. We test the cooling circuit and renew what's failed.
Leaking water
£90–112
14% of jobs
Perished seals, a split hose or a cracked tray let water escape underneath. We find the source and fit the replacement part.
Not heating
£80–112
13% of jobs
A burnt-out element or thermostat means an oven won't reach temperature or a machine washes cold. We test and replace the heating part.
Noisy or loose drum
£98–156
12% of jobs
Worn bearings, a loose drum or a broken paddle cause grinding and banging on spin. We strip it down and fit new parts.
Fault shares and price ranges come from our own Cardiff repairs aggregated over the last 24 months. The figures shown are the service charge, which covers labour, callout and VAT; any parts are quoted separately first.
From the washer that runs most days to the oven that only earns its keep on a Sunday, our engineers cover the major brands and most models across Cardiff. If it's stopped, leaking or flashing an error code, there's a good chance we can put it right on the first visit.
Washing Machine repairs in Cardiff / Caerdydd
Drum bearings, pumps, door locks and control boards sorted for Cardiff households, usually in one visit.
Bean-to-cup, pod and espresso machines from De'Longhi, Jura, Sage,
Gaggia and more - repaired in your Cardiff / Caerdydd home by the same engineers
you'd trust with your washing machine.
Would you rather not call? Book online, get a free repair quote in under 60 seconds and confirm your engineer visit there and then, without speaking to anyone.
Common questions
Questions Cardiff homeowners ask us.
A few things people tend to check before booking. If yours isn't answered below, our team are only a quick phone call away.
Still got a question? We're happy to talk it through.
You agree a fixed service charge before an engineer sets off, and that covers the labour, the callout and VAT. The only thing on top is parts if your appliance needs them, which we price up and confirm with you before any work starts.
How quickly can you get to me in Cardiff?
Often the same working day, and usually the next, depending on what's free in the diary. Booking by mid-afternoon gives you the best shot at a next-day visit across Cardiff and the surrounding area.
Is the repair guaranteed?
Yes. Every repair we complete comes with a guarantee, and the length depends on the parts we fit. You'll find the exact terms set out in our terms and conditions.
Are your engineers qualified?
They are. We fully train our engineers across all the major makes and appliance types, and they're insured, so your machine is in capable hands whatever brand you own.
Book a Cardiff engineer
Ready to get that appliance sorted?
Tell us what's gone wrong and you'll have a fixed service charge in a couple of minutes online. Would rather talk it through? Our UK booking team is on 029 2192 1315.
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You've reached us outside our opening hours, but you don't have to wait.
Book your repair online in under 60 seconds: tell us the appliance, fault
and postcode and we'll confirm your engineer visit. No phone call needed.