Technical Service Manager

We are looking for a proactive and technically skilled Technical Service Manager (TSM) to lead, mentor, and support a team of initially 10–12 field engineers, including a mix of experienced professionals and trainees. This pivotal role combines hands-on support, technical guidance, and team leadership to ensure high standards of service delivery and performance.

The ideal candidate will be a fully competent white goods engineer who is experienced in fault finding with a range of appliances including:

• Washing Machines (Freestanding & Integrated).

• Tumble Dryers (Freestanding & Integrated).

• Refrigeration Products (Frost Free & American Style, Freestanding & Integrated) – R600 System Trained desirable but not essential.

• Electric Cookers, Ovens & Hobs (Freestanding & Integrated).

• Dishwashers (Freestanding & Integrated).

• Gas Safe / CCN1 / CKR1 Desirable but not essential.

We are looking for engineers who are self-reliant and responsible, able to manage their allocated work, stock of spare parts and service their area effectively. They will be able to demonstrate pride and effort in any task undertaken and will have excellent communication skills with bundles of enthusiasm.

Vacancy Summary:

• Full City & Guilds Assured Accreditation after joining.

• Full uniform, specialist tools and PPE provided.

• Fully expensed van with A/C and Apple Car Play.

• Company laptop / Chromebook and iPhone.

• 28 days holiday rising to 30 days including bank holidays with length of service.

• Regular incentives / bonuses.

• Great team / social environment.

• Annual tool-box talks and a fully expensed Christmas Party (including hotel stays).

• Regular incentives and rewards for good performance and customer reviews – These are usually £100 Amazon or Miller & Carter Vouchers!.

• Nuffield Health Gym Membership.

• Starting Salary £38,000.00 – £40,000.00 pa, depending on experience

Required Knowledge and Experience:

• Applicants must have at least 5 years experience in repairing domestic appliances such as washing machines, dishwashers, cookers, tumble dryers and fridge freezers.

• You need to have the ability to manage an allocated workload and carry out repairs in accordance with instructions given.

• You must also be presentable and have excellent communication skills.

Job Description

• Attending between 4 and 5 job visits per day, ensuring timely and high-quality outcomes.

• Provide ongoing support to both trainee engineers and experienced engineers, acting as a knowledge bridge and technical lead.

• Mentor, motivate, and develop a geographically dispersed team, both remotely and on-site when necessary.

• Manage and review part identification tasks when AI systems or engineers are unable to determine required components.

• Take ownership of jobs that need specific / extra attention, resolving technical or parts-related issues in collaboration with team members.

• Be available on the technical support line, offering prompt and practical advice to your team in the field.

• Source and provide technical documentation to support engineer needs and job completion.

• Make necessary adjustments to job financials to ensure accurate billing and job records.

• Track parts delivery, ensuring engineers have what they need to complete work efficiently.

• Attend scheduled meetings remotely or in-person at the Wakefield office when required.

• Drive performance with a focus on achieving targets and incentives linked to team results.

Behaviours

We want someone with at least 5 years of continuous field service experience in the whitegoods repair industry who thrives in a leadership role and brings strong technical know-how, excellent communication skills, and a genuine passion for developing others. The right person will be:

• Technically adept with hands-on experience in field service.

• A natural mentor and motivator, able to guide and develop a diverse team with empathy and confidence.

• Organised and detail-oriented, with a strong ability to juggle multiple tasks and priorities.

• Proactive and solutions-driven, particularly when resolving technical challenges or system limitations.

• Supportive and collaborative, always willing to lend a hand or jump on a call to assist their team.

• Analytical, capable of interpreting job data and financials to identify issues and implement improvements.

• Adaptable and tech-savvy, comfortable using digital tools and systems, including AI-based platforms.

• A strong communicator, clear and approachable whether remotely or in person.

• Results-focused, with a keen eye on performance metrics and the drive to achieve team goals.