A national repair network for insurers and manufacturers.
Out-of-warranty, in-warranty, claims work, overflow capacity - NAC runs a UK-wide engineer network that partners with insurance companies and appliance manufacturers to keep their customers' appliances running. One platform, one set of standards, one direct line into a real UK booking team. Whether you need full-service outsourcing or just extra capacity in a region you can't cover, we slot into your existing process without the layers and overhead of a legacy provider.
A modern alternative to the old service-network model.
Felt the strain of a service provider that's running on inertia? Costs creeping up, customer experience slipping down, complaints landing on your desk that have nothing to do with you?
NAC works with insurance companies and appliance manufacturers in the UK to deliver a different shape of service - a national engineer network that combines the flexibility of self-employed partners with the consistency of a full-time core team, all unified under one brand, one platform, and one set of standards.
We've built this network from the ground up over the last decade, and we run it ourselves. No layers. No middlemen. Just engineers, our booking team, and you.
Three flavours of partnership.
Most of our B2B work falls into one of these three buckets. Happy to talk through anything that doesn't quite fit too.
Insurance companies
When a customer claims, repair beats replace nearly every time - both on cost and on customer experience. We slot into your existing claims flow and handle the engineer visit.
Manufacturer warranty support
National coverage for in-warranty work without the overhead of running an in-house engineer network. We turn up in branded vans, with parts sourcing handled through our own supply chain.
Ad-hoc & overflow
Got a region where you're short on capacity, or a one-off job that needs an experienced pair of hands? We can step in on a job-by-job basis.
Engineers worth putting your brand behind.
Our worry, when we started building the network, was the same one insurers and manufacturers told us they had with existing providers: inconsistency. Different engineer every time, no uniform, no accountability. Here's how we've fixed that.
Professional, branded fleet
Valeted NAC-liveried vans, clean uniforms, photo ID. The presentation on the customer's doorstep is consistent regardless of who you've sent us to.
Real-time platform
Every engineer is connected to our internal platform via tablet. Job status, parts ordering and customer comms all happen in one place - so you get up-to-the-minute updates.
Cost-effective vs replacement
Most modern appliances are economically repairable. We'll give you a straight call on each job so you can decide repair vs cash-out with full information.
Professionalism above all. Every touch matters, and presentation is never let down by our team.
Start a conversation.
If you're an insurance company or manufacturer looking for an alternative to your current network - or you just need a hand with a one-off or ad-hoc repair - drop your details below and one of us will come back to you.
Prefer to talk?
Our team are happy to talk it through - drop us a message or give us a call.
See the network in action!
The fastest way to understand the fit is a quick call. Tell us what your current setup looks like and we'll let you know how we'd slot in.
- Fixed-price quotes
- Guaranteed repairs
- UK booking team
