Priority Visits
Get in touch with us before 10am (Mon-Fri) and we'll aim to attend the same day. Jump the queue every time.
The smarter, simpler way to look after the appliances you rely on.
For just £89 a year, NAC-Prime gives you priority engineer visits, member discounts, free parts delivery and annual maintenance checks - across every appliance we repair. No monthly fees, no excess, no contracts. Just a fairer alternative to insurance.
- £89 flat fee, all appliances
- Covers your whole kitchen
- Same or next-day priority
- No excess fees, ever
- Free parts delivery
- Cancel anytime, no contract
Prime Member Benefits
Everything you need to keep your appliances running smoothly - without the stress.
Priority Member Hotline
Your registered numbers are instantly recognised - you'll jump to the front of the queue for immediate expert help.
15%
Discounted Charges
Enjoy member-only discounted standard service charges for any repair booked through your Prime membership.
Free Delivery on Parts
Any replacement parts ordered through NAC are delivered free of charge - saving you time and money.
Free Maintenance Packs
Included for wet appliances (washing machines & dishwashers) after any repair to prevent future breakdowns.
Exclusive Member Offers
Access to special promotions, appliance care products, and loyalty discounts across the NAC network.
vs Traditional Insurance
See how NAC-Prime delivers real value.
| NAC Prime | Traditional Insurance | |
|---|---|---|
| Annual Cost | £89 flat fee (all appliances) | £360-£720+ per year (3-4 appliances) |
| Benefits Apply Across | Multiple appliances in your home | One appliance (extra costs for more) |
| Response Time | Same/Next Day Priority | Depends on repairer |
| Excess Fees | N/A | Depends on policy * |
| Parts Delivery Charges | Free | Depends on policy * |
| Preventative Care | After any repair | Reactive protection only |
| Contract | Cancel anytime | Depends on policy * |
| Engineer Network | NAC Employed & Network Partners | Mostly third-party contractors |
* Read your small print
Join the smarter way and get faster, better service with NAC-Prime.
Coming soon
Almost ready for you
We're putting the finishing touches to NAC-Prime. It isn't quite ready to join yet, but we're nearly there. Check back shortly and you'll be able to sign up.
Ready to join? Get started today.
For just £89 a year, get priority service, exclusive savings and total peace of mind - across every appliance we repair.
- Thousands of repairs monthly
- Same or next-day visits
- No contracts, cancel anytime