John Lewis playing up? We'll fix it.
Our engineers repair John Lewis appliances right across the UK, from washing machines and dishwashers to ovens and fridges. You get a fixed-price quote covering labour, callout and VAT before anyone visits, with parts quoted separately only if they're needed. Every repair we finish is backed by a guarantee.
The track record behind your John Lewis repair.
Every figure here comes from our own John Lewis jobs, not a brochure.
- 1,660+ Repairs completed on John Lewis in 24 months
- 1.9 days Average attendance from booking to visit
- 72% First-time fix sorted on the first visit
- £66-£144 Typical repair cost fixed price before we start
John Lewis appliance on the blink?
Book a repairCommon John Lewis faults, and what they cost.
These are the faults that bring us out to John Lewis appliances most often.
Fault frequencies and price ranges are drawn from John Lewis repairs we've carried out over the last 24 months.
John Lewis appliances we put right.
From the machines you run daily to the ones that quietly keep the kitchen ticking over, our engineers cover every main category John Lewis sells. We carry the most common spares on the van, so plenty of faults are fixed on the first visit.
Washing Machine Repairs
Worn bearings, tired pumps, twisted door seals and dead control boards, traced and sorted.
- Not spinning or draining
- Leaking water onto the floor
- Loud or grinding noise on spin
- Door seal torn or warped
Tumble Dryer Repairs
Heating elements, sensors, belts and drum faults across condenser and heat pump models.
- Not heating or drying
- Drum no longer turning
- Cutting out mid-cycle
- Burning or acrid smell
Oven Repairs
Failed elements, fan motors, thermostats and door glass put back in working order.
- Oven not heating up
- Tripping the fuse box
- Fan function not working
- Door glass smashed or shattered
Hob Repairs
Gas, ceramic and induction hobs, from ignition trouble to rings that won't heat.
- Ring not lighting or heating
- Ignition clicking constantly
- Burners cutting out
- Induction error code showing
Fridge Freezer Repairs
Cooling, compressor, thermostat and seal faults diagnosed and repaired.
- Not cooling or freezing
- Ice building up at the back
- Temperature fluctuating
- Warning alarm going off
Dishwasher Repairs
Drainage, heating, spray arms and stubborn error codes cleared on the visit.
- Not draining or stuck on drain
- Leaking from underneath
- Error code on the display
- Not cleaning or heating properly
A John Lewis repair, done properly.
John Lewis appliances are made for the retailer by a range of manufacturers, so the same washing machine or fridge can hide very different parts and control boards underneath the badge. Our engineers know what tends to sit behind a John Lewis model, which means quicker diagnosis and a better chance of sorting the fault on the first visit.
We work closely with our parts suppliers to keep components moving, including harder-to-find items for older John Lewis models that are still earning their keep in UK kitchens.
- Engineers fully trained across every appliance type John Lewis sells.
- Quality parts sourced through our own supply network, fitted to last.
- Same or next-day visits in many areas when the part is already on the van.
- One fixed price covering labour, callout and VAT, quoted before we start.
- Every completed repair backed by a guarantee under our terms and conditions.
Why people pick NAC.
- Fast appointments
Book before around 3pm and we can usually get an engineer to you the next working day, often sooner in many areas.
- Every repair guaranteed
Each completed repair is backed by a written guarantee, with the length set by the parts fitted under our terms and conditions.
- One fixed price
We agree the service charge before anyone visits, covering labour, callout and VAT. Parts, if needed, are quoted separately first.
- Fully trained engineers
Our engineers are trained by us across every appliance and make, and each one is DBS-checked and fully insured.
Don't just take our word for it.
Every quote below comes from a real NAC customer and is independently verified by Trustpilot, so you're reading exactly what people told us after their John Lewis appliance was repaired.
Rated Excellent from 29,921 reviews
- Independently verified
- Real customer reviews
- Updated continuously
Tony rang to tell me what time he'd arrive and quickly found the problem with my washing machine. It needed a new element, which he had in his van. Polite, easy to talk to, and the invoice was very reasonable. I'll be recommending him.
Arrived promptly at short notice and fixed the problem. Fingers crossed, as I was about to go out and buy a brand new dishwasher. Saved me a fair bit of money and hassle.
The engineer came the next morning and I was kept up to date with the ETA. Very friendly and polite, I didn't have to pay through the roof and was told exactly how much it would cost. I'd definitely use this company again.
Ready to get your John Lewis sorted?
Tell us what's playing up and we'll quote a fixed price before anyone visits. Book online in a couple of minutes, or talk it through with our UK team on 0333 016 9622.
- Fixed-price quotes
- Every repair guaranteed
- UK booking team
Look after every essential appliance for just £89 a year.
Priority same or next-day visits, member discounts, free parts delivery and annual maintenance - across your whole kitchen. The fairer alternative to insurance.
- No excess fees
- Free parts delivery
- Cancel anytime
