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Appliance trouble in Thornaby-on-Tees? We'll fix it fast.

When a washing machine, oven, fridge or dishwasher stops playing fair, our independent engineers get it working again, often the same or next working day. You pay one fixed service charge covering all labour, callout and VAT, and every repair we finish is guaranteed under our terms.

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Get an engineer to your door.

  • Covering Thornaby-on-Tees
  • Same or next-day visits
  • Guaranteed repairs
326+ towns & cities covered
By the numbers

Our repair record in Thornaby-on-Tees.

We only quote figures we can stand behind, all drawn from real jobs across Thornaby-on-Tees.

  • 164 Repairs completed in the last 24 months
  • 1.6 days Average attendance from booking to visit
  • 75% First-time fix sorted on the first visit
  • £70-£118 Typical repair cost fixed service charge, up front
Common faults

The appliance faults we see most in Thornaby-on-Tees.

These are the faults that bring our engineers out to local homes most often.

  • Won't power on

    £96–110
    22% of jobs

    Dead with no lights or response, often a tripped supply, blown fuse, failed switch or control board fault.

  • Not heating

    £96–108
    18% of jobs

    A failed element, thermostat or heat pump means ovens, dryers and washers never reach the right temperature.

  • Leaking water

    £96–110
    16% of jobs

    Perished door seals, split hoses or a blocked outlet let water pool under the machine or escape from the door.

  • Noisy operation

    £98–117
    15% of jobs

    Worn bearings, a loose pump or a trapped foreign object causing grinding, banging or rattling during a cycle.

  • Won't drain or spin

    £96–108
    15% of jobs

    Water left standing in the drum, usually a blocked filter or pump, a kinked outlet hose or a worn belt.

  • Error code showing

    £98–118
    14% of jobs

    A code or flashing light flagged by the control board, pinpointed on the visit before we quote any parts.

Shares and price ranges are drawn from aggregated repairs across the Thornaby-on-Tees area over the last 24 months. Prices shown are the fixed service charge covering labour, callout and VAT; parts, if needed, are quoted separately first.

What we repair

Every appliance in your kitchen, covered.

From the machine that runs most days to the one you only miss when it stops. Our independent engineers work across every major brand and carry the common spares on the van, so a lot of faults get sorted on the first visit.

Washing machines

Washing machine repairs in Thornaby-on-Tees

Drum bearings, pumps, door seals and control boards put right, usually in one visit.

  • Not spinning or draining
  • Leaking from the door or underneath
  • Loud rattling or grinding noise
  • Door stuck shut
View washing machine repairs
Tumble dryers

Tumble dryer repairs in Thornaby-on-Tees

Heating elements, heat pumps, drums and sensors sorted on condenser and vented models.

  • Not heating or not drying
  • Drum won't turn
  • Water container full warning when empty
  • Error code showing
View tumble dryer repairs
Ovens & cookers

Ovens & cooker repairs in Thornaby-on-Tees

Elements, fans, thermostats, timers and controls fixed on built-in and freestanding cookers.

  • Not heating or heating unevenly
  • Tripping the electrics
  • Fan not turning
  • Timer flashing or won't set
View ovens & cooker repairs
Hobs

Hob repairs in Thornaby-on-Tees

Gas, ceramic and induction hobs diagnosed and repaired, from ignition faults to dead zones.

  • Burners won't ignite
  • Zone not heating up
  • Clicking that won't stop
  • Cracked or faulty controls
View hob repairs
Fridge freezers

Fridge freezer repairs in Thornaby-on-Tees

Cooling problems, thermostats, seals and water dispensers traced and put right.

  • Not cooling or running warm
  • Water pooling underneath
  • Ice maker not working
  • Noisy compressor
View fridge freezer repairs
Dishwashers

Dishwasher repairs in Thornaby-on-Tees

Drainage, heating, spray arms and door faults sorted, plus those stubborn error codes.

  • Not draining or standing water
  • Won't start a cycle
  • No power at all
  • Not heating, dishes left cold
View dishwasher repairs
Why NAC

Why people pick NAC.

  • Fast appointments

    Book by early afternoon and there's usually an engineer free to call the next working day, with same-day slots when one's open.

  • Every repair guaranteed

    Each repair we complete is backed by a written guarantee, with the cover period set by the parts fitted and confirmed in our terms.

  • One fixed price

    You agree the service charge before we start. It covers labour, callout and VAT, with parts quoted separately first if any are needed.

  • Fully trained engineers

    Our independent engineers are trained in-house across every major brand and appliance, and they carry common spares to fix faults on the first visit.

Prefer we call you?

Leave your number and our Thornaby-on-Tees booking team will ring you straight back.

NAC-Prime

Cover every essential appliance for just £89 a year.

NAC-Prime gets you priority same or next-day visits, member discounts on repairs, free parts delivery and an annual maintenance check across all your kitchen appliances.

  • Priority booking
  • Member discounts
  • Cancel anytime
NAC-Prime membership card
Common questions

Frequently asked questions.

A few things Thornaby-on-Tees homeowners ask us before they book. If your question isn't here, our team will happily talk it through.

NAC's branded engineer van fleet parked outside the head office

Still got a question? Our team are happy to help.

How much does a repair cost?
You'll get a fixed service charge quoted before an engineer comes out, covering all labour, callout and VAT. The only extra is parts, and if any are needed we quote those separately for you to approve before any work starts.
How quickly can you attend?
Often the same or next working day across Thornaby-on-Tees where there's a slot free. Booking before early afternoon gives you the best chance of a next-day visit.
Is the repair guaranteed?
Yes. Every repair we complete comes with a guarantee, and the exact length depends on the parts fitted. The cover that applies to your job is set out in our terms and conditions.
Are your engineers qualified?
Our engineers are trained in-house across every major brand and appliance, with years of hands-on experience. They're independent, fully insured and carry common spares so many faults are sorted on the first visit.
Book a repair

Ready to get your appliance fixed?

Tell us what's gone wrong and grab a fixed-price quote in a couple of minutes online, or chat it through with our UK booking team on 01642 680 888.

  • Fixed-price quotes
  • Every repair guaranteed
  • UK booking team
NAC engineer arriving at a customer's home