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Appliance playing up in Stoke-on-Trent? We'll fix it.

From washing machines and dishwashers to ovens, fridges and tumble dryers, our fully trained engineers cover every major brand across Stoke-on-Trent. You get a fixed service charge quoted upfront, often a same or next working day visit, and a guarantee on every repair we complete.

Coverage check · under a minute

See if we cover your street.

  • Covering all Stoke-on-Trent
  • Service charge fixed upfront
  • Every repair guaranteed
326+ towns & cities covered
By the numbers

Our repair record in Stoke-on-Trent.

These are real numbers from our work across Stoke-on-Trent, not rounded-up marketing claims.

  • 347 Repairs completed in the last 24 months
  • 1.7 days Average attendance from booking to visit
  • 74% First-time fix sorted on the first visit
  • £75-£120 Typical repair cost fixed service charge upfront
Common faults

The faults we see most across Stoke-on-Trent.

These are the faults that bring our engineers out to Stoke-on-Trent homes most often.

  • Not cooling or freezing

    £80–120
    20% of jobs

    Fridges and freezers running warm, icing up at the back or not holding temperature, often a thermostat, fan or sealed-system fault diagnosed on the visit.

  • Not heating up

    £80–120
    18% of jobs

    An oven or dryer that won't reach temperature, usually a failed element or thermostat, or the grill working while the main oven stays cold.

  • Won't power on or start

    £80–110
    16% of jobs

    Dead display, no response at the buttons or a cycle that won't begin, commonly a faulty switch, door interlock or control board.

  • Won't drain or spin

    £80–105
    14% of jobs

    Water left standing or a drum that won't turn, typically a blocked pump or filter, a fault code on the pump, or a worn belt.

  • Leaking water

    £80–110
    13% of jobs

    Water pooling underneath the machine, often a worn waste pipe, perished door seal or a split hose that we trace and replace.

  • Error code showing

    £80–110
    12% of jobs

    A flashing code or warning light flagged by the control board, from anti-flood alerts to pump faults, pinned down on the first visit.

Fault frequencies and price ranges are based on aggregated NAC repairs across Stoke-on-Trent over the last 24 months.

What we repair

Every major appliance in your Stoke-on-Trent home.

From the fridge that's stopped cooling to the oven that won't heat, our fully trained engineers cover the appliances households in Stoke-on-Trent rely on every day. Most common spares travel on the van, so a lot of jobs are sorted on the first visit.

Fridge Freezers

Fridge Freezer repairs in Stoke-on-Trent

Warm cabinets, icing at the back and noisy compressors traced and put right.

  • Not cooling or holding temperature
  • Frost building up at the back
  • Water collecting in the bottom
  • Constant beeping or warning light
View fridge freezer repairs
Washing Machines

Washing Machine repairs in Stoke-on-Trent

Drum, pump, bearing and electronic faults diagnosed and fixed on the visit.

  • Won't spin or drain
  • Leaking water underneath
  • Stops mid cycle
  • Loud or grinding noise when spinning
View washing machine repairs
Ovens

Oven repairs in Stoke-on-Trent

Elements, fans, thermostats and door faults sorted so it heats properly again.

  • Not heating up
  • Tripping the electrics
  • Fan running constantly
  • Door glass or seal coming away
View oven repairs
Dishwashers

Dishwasher repairs in Stoke-on-Trent

Drainage, heating, door and control problems pinned down and repaired.

  • Not draining or full of water
  • Won't start a cycle
  • Dead control panel
  • Error code showing
View dishwasher repairs
Range Cookers

Range Cooker repairs in Stoke-on-Trent

Multiple ovens, grills and ignition faults handled across gas and electric models.

  • Ovens not heating evenly
  • Grill not working
  • Tripping the electrics
  • Broken control dial or hinge
View range cooker repairs
Tumble Dryers

Tumble Dryer repairs in Stoke-on-Trent

Heating, drum and sensor faults fixed across vented, condenser and heat pump types.

  • Not drying or no heat
  • Drum not turning
  • Humming but won't start
  • Error code on the display
View tumble dryer repairs
Why NAC

Why people pick NAC.

  • Fast appointments

    Book before around 3pm and there's usually an engineer free to visit the next working day, often sooner.

  • Every repair guaranteed

    Each completed repair comes with a guarantee, confirmed in writing, with the length set by the parts we fit under our terms.

  • One fixed price

    You agree the service charge before we attend. It covers callout, labour and VAT, with only any parts quoted separately first.

  • Fully trained engineers

    Our engineers are trained by us across every major brand and appliance, and they're DBS-checked and insured too.

Prefer we call you?

Leave your number and our Stoke-on-Trent booking team will ring you straight back.

NAC-Prime

Cover every essential appliance in your home for just £89 a year.

Membership brings priority same or next-day visits, discounts on repairs, free parts delivery and a yearly maintenance check across all your kitchen appliances in Stoke-on-Trent.

  • No excess charges
  • Parts delivered free
  • Cancel whenever
NAC-Prime membership card
Common questions

Questions we hear most.

A few things Stoke-on-Trent customers tend to ask before they book. If yours isn't covered here, our team are happy to talk it through.

NAC's branded engineer van fleet parked outside the head office

Still got a question? We're happy to help.

How much does a repair cost?
You agree a fixed service charge before an engineer comes out, and that covers the callout, all labour and VAT. The only thing on top is parts, which we always quote separately and get your go-ahead on before fitting them.
How quickly can you get to me in Stoke-on-Trent?
Often the same or next working day, depending on what we have free. Booking before around 3pm gives you the best shot at a next-day visit across the city.
Is the repair guaranteed?
Yes. Every repair we finish comes with a guarantee, and the length depends on the parts we fit, as set out in our terms and conditions. We'll confirm the details for your job in writing.
Are your engineers qualified?
Our engineers are fully trained by us across every major brand and appliance, and they're DBS-checked and insured. Most carry the common spares on the van, so plenty of faults are sorted on the first visit.
Book a repair

Got an appliance to fix in Stoke-on-Trent?

Grab a fixed-price quote online in a couple of minutes, or chat it through with our UK booking team on 01782 498 727 and we'll get a visit in the diary.

  • Fixed-price quotes
  • Every repair guaranteed
  • UK booking team
NAC engineer arriving at a customer's home