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4.7 · 29,945 reviews on Trustpilot

Appliance playing up in Durham? We'll fix it.

When a washing machine, oven, fridge or dishwasher stops behaving, our independent engineers come to you across Durham and put it right. You get a fixed service charge agreed before anyone attends, with parts quoted separately, and a guarantee on every repair we complete.

Coverage check · 60 seconds

Get a Durham engineer to your door.

  • Local Durham engineers
  • Service charge agreed upfront
  • Guarantee on every repair
326+ towns & cities covered
By the numbers

Our repair record across Durham.

Every figure here comes from our own Durham jobs, not a brochure.

  • 300+ Repairs completed in Durham, last 24 months
  • 2 days Average attendance from booking to visit
  • 70% First-time fix sorted on the first visit
  • £79-£218 Typical repair cost service charge quoted upfront
Common faults

The appliance faults we see most in Durham.

These are the faults that bring our engineers out to Durham homes most often.

  • Error code showing

    £80–160
    22% of jobs

    The control board flags a fault such as E19 or F11 and stalls the cycle. We read the code on site and trace the cause.

  • Fridge or freezer not cooling

    £96–175
    18% of jobs

    A failing thermostat, fan or sensor stops the cabinet holding temperature. We test the cooling circuit and renew the faulty part.

  • Won't drain or spin

    £85–150
    16% of jobs

    A blocked pump or filter, or a tired drive belt, leaves water sitting in the drum. We clear the blockage or fit the worn part.

  • Noisy operation

    £95–170
    15% of jobs

    Worn bearings or a loose object cause banging or grinding when the drum turns. We strip it down to find the source and put it right.

  • Leaking water

    £85–150
    15% of jobs

    Perished seals, a split hose or a cracked sump let water escape, often near the floor. We pinpoint where it's coming from and reseal it.

  • Won't power on

    £80–155
    14% of jobs

    No lights or response, usually a failed switch, wiring fault or control board with the socket already ruled out. We test the supply and the electronics.

Shares and price ranges are drawn from our Durham job records over the last 24 months and cover the service charge; any parts are quoted separately before work begins.

What we repair

Repairs for every appliance in your kitchen.

From the machine that runs every day to the oven you only fire up at weekends, our engineers cover the lot across Durham. We work on every major brand, including Bosch, Hotpoint, Beko, Samsung, Miele, Neff and LG, and carry the common spares to fix many faults on the first visit.

Washing Machines

Washing Machine repairs in Durham

Drum bearings, pumps and control boards put right, often on a single visit.

  • Not draining or spinning
  • Leaking onto the floor
  • Loud or grinding spin
  • Error code on the display
View washing machine repairs
Tumble Dryers

Tumble Dryer repairs in Durham

Heating elements, sensors and drum faults sorted across vented and condenser models.

  • Not heating or drying
  • Drum won't turn
  • Cutting out mid cycle
  • Loud rumbling noise
View tumble dryer repairs
Ovens

Oven repairs in Durham

Elements, fans, thermostats and controls tested and replaced where needed.

  • Not heating up
  • Tripping the electrics
  • Faulty fan or element
  • Door seal dropping off
View oven repairs
Hobs

Hob repairs in Durham

Gas, ceramic and induction hobs diagnosed and brought back to life.

  • Ignition won't spark
  • Burners won't light
  • Induction zone dead
  • Clicking or sparking constantly
View hob repairs
Fridge Freezers

Fridge Freezer repairs in Durham

Cooling, thermostat and seal problems traced and fixed so food keeps cold.

  • Not cooling or freezing
  • Icing up inside
  • Leaking water
  • Noisy motor
View fridge freezer repairs
Dishwashers

Dishwasher repairs in Durham

Drainage, filling, heating and door faults cleared so cycles finish properly.

  • Not draining
  • Not filling with water
  • Error code flashing
  • Door won't latch shut
View dishwasher repairs
Why NAC

Why people pick NAC.

  • Quick to attend

    Book before around 3pm and we'll usually have an engineer at your door the next working day.

  • Every repair guaranteed

    Each completed repair is covered by a guarantee, with the length set by the parts we fit and confirmed in our terms.

  • Price agreed upfront

    You get a fixed service charge covering labour, callout and VAT before anyone attends. Parts, if needed, are quoted separately first.

  • Trained for every brand

    Our engineers are fully trained by us to work on all makes and appliances, and they're insured and DBS-checked too.

Prefer a callback?

Leave your number and a preferred time, and our Durham team will ring you back.

NAC-Prime

Cover every essential appliance in your home for just £89 a year.

NAC-Prime gets you priority same or next-day visits, member discounts on repairs, free parts delivery and an annual maintenance check across all your kitchen appliances.

  • No excess fees
  • Free parts delivery
  • Cancel anytime
NAC-Prime membership card
Common questions

Questions Durham homeowners ask us.

A few things Durham customers tend to check before they book. If yours isn't covered here, our team will happily talk it through.

NAC's branded engineer van fleet parked outside the head office

Still got a question? We're happy to talk it through.

How much does a repair cost?
We agree a fixed service charge before an engineer comes out, covering all labour, the callout and VAT where it applies. The only thing on top is parts, and we quote those separately for your approval before any work starts.
How quickly can you attend in Durham?
Often the same or next working day where we have availability. Book before around 3pm to give yourself the best chance of a next-day visit.
Is the repair guaranteed?
Yes, every repair we complete comes with a guarantee. The exact length depends on the parts we fit, and it's all set out in our terms and conditions.
Are your engineers qualified?
Our engineers are fully trained by us to work on all makes and appliances, and they're insured and DBS-checked. We repair every major brand, from Bosch and Beko to Samsung, Miele and LG.
Book a repair

Ready to get that appliance fixed?

Tell us what's gone wrong and your Durham postcode, and we'll get you a fixed service charge in a couple of minutes. Rather chat it through? Our UK team is on 0191 9175 159.

  • Fixed-price quotes
  • Every repair guaranteed
  • UK booking team
NAC engineer arriving at a customer's home