Washing machine door seal damaged: what our engineers find
These figures come from NAC's own repair records: 378 washing machine jobs our engineers attended for this fault. Here is what they found, what fixed it and what it typically cost.
When a washing machine door seal is damaged, the cause is most often a torn or split seal. The rubber can rip, perish and shed bits, or become warped over time, and a tear usually lets water escape during a wash. The next most common cause is a seal that has come loose, where the band or clamp holding it in place has come off and the seal has pulled away at the front. Engineers also sometimes find seals that are badly stained or full of mould, which owners choose to have replaced.
An engineer starts by looking closely at the seal and checking the drum and surrounding parts for any other damage. A seal that has simply come away can often be refitted and clamped back in place on the spot. A torn or worn seal needs replacing.
Often the new seal has to be ordered and fitted at a second visit. Once it is in, the engineer runs a short wash to check that the machine fills, drains and washes without leaks.
Written by our engineers from these jobs.
- Jobs attended
- 378
- Confirmed repairs
- 262
- This is not a success rate. Jobs inside their 60-day window, jobs still being classified, jobs held for review and visits that didn't end in a repair aren't counted.
- Fixed at the first appointment
- 44%
- about 2 in 5 of our repairs
- Typical total paid by customers
- £102 to £200
- including parts and VAT, from 256 repairs
What's usually behind it
The causes our engineers found and fixed, as a share of our 262 confirmed repairs for this fault.
-
Torn door seal: about 7 in 10 of our repairs, from 185 jobs.
71% -
Door seal come loose: about 1 in 5 of our repairs, from 50 jobs.
19%
We only list causes with enough repairs behind them, so the shares won't add up to 100%.
Error codes we see with this fault
- LG TE: Temperature sensor or heater circuit fault.
By brand
Brands with enough repairs of their own for this fault to show separately.
Samsung washing machine door seal damaged
100 jobs, 57 confirmed repairs. Customers typically paid £102 to £217 (from 56 repairs). 37% fixed at the first appointment.
This is not a success rate. Jobs inside their 60-day window, jobs still being classified, jobs held for review and visits that didn't end in a repair aren't counted.
- Torn door seal 65%about 2 in 3 of repairs, from 37 jobs
Hotpoint washing machine door seal damaged
41 jobs, 31 confirmed repairs. Customers typically paid £102 to £174 (from 31 repairs). 48% fixed at the first appointment.
This is not a success rate. Jobs inside their 60-day window, jobs still being classified, jobs held for review and visits that didn't end in a repair aren't counted.
No single cause has enough repairs behind it yet to show for Hotpoint.
Hoover washing machine door seal damaged
41 jobs, 30 confirmed repairs. Customers typically paid £102 to £176 (from 30 repairs). 47% fixed at the first appointment.
This is not a success rate. Jobs inside their 60-day window, jobs still being classified, jobs held for review and visits that didn't end in a repair aren't counted.
No single cause has enough repairs behind it yet to show for Hoover.
Why the first-appointment figure differs by brand. Our engineers carry common parts on the van, so those repairs can be finished at the first appointment. Other parts have to be ordered in, and fitting them takes a second visit.
About the price. £102 to £200 is the typical total paid by customers, including parts and VAT: the middle half of what customers paid on 256 of these repairs. Repairs paid for by manufacturers and insurers aren't counted, because that work is charged at contract rates. It's a guide, not a quote. Your engineer confirms a fixed price before any work starts.
Before you check anything yourself
- Switch the washing machine off and unplug it, or turn it off at the isolator switch, before you touch anything. Our guide to safely isolating an appliance walks you through it.
- If it involves the mains supply, sealed parts, or you're not confident at any point, stop and book a qualified engineer rather than risk injury or further damage.
Rather leave it to us?
- Fixed-price quote before any work starts
- Same or next-day visits where available
- UK-wide engineer coverage