Veryhelpful
Poor heat distribution, broken oven door, a smell of gas, hob not working – fix these issues and more.
Veryhelpful
The engineer was on time and most polite and efficient.
a lovely gentleman came put to repair a freezer leak. very handy and helpful was very mindful of mess and knew what the problem was straight away. no messing about. done in quick time.
Very prompt service, had an engineer out to look at my fridge/freezer on the same day I contacted them. Confirmed everything by txt or email . Polite engineer (Casey) Explained what he was doing, although unfortunately I needed a new fridge as the fault could not be fixed. Would definitely use them again!
We’ve had a Bosch freezer for 24 years with no problems, and then suddenly the temperature started to fluctuate. We suspected that, because of its age, parts would not be available, but thought we’d better check before purchasing a new one.
Sayed, who visited us, could easily have suggested repairing the compressor, but he was honest about the reality of the success of a repair. He suggested using the freezer as it is until it finally gives up, suggested what to look for/ be warned against, when purchasing a replacement, and most importantly warned us that it’s highly unlikely that any freezer we purchase now, is going to last as long as any previous one.
A very good reason to hold on to your name and number!
Maria was polite, courteous and very professional when taking my call, fully explaining the administration and engineer call out procedures and was able to arrange a same day engineer visit.
An excellent example of great customer service and a credit to the company.
Sally was very helpful and clear over the phone. Repair booking was made for the following day. Looking forwards to it being completed successfully!
I completed an online request for a dishwasher repair on Sunday and within a few minutes I had received a reply. I was told someone would contact me regarding the repair.
The engineer Andy was in touch to arrange time and date that was convenient to me within two hours.
I was kept informed at all times regarding the visit. He contacted me on the day to say he could be here earlier if that was okay with me. He arrived on time and completed the repair within 45 minutes (30 mins waiting for the cycle to finish )
I would definitely recommend this service and the engineer, Andy.
Polite and straight to the point
Easy to use website. Quickly responded. Booked appointment easily. Engineer arrived on time. Assessed problem and fixed the dishwasher. Polite and neat worker.
Helpful. Intelligent service.
A quick and easy process to book an engineer, the call handler was polite and helpful