Polite & professional, informed ever step of the way, emailed with time of arrival & text message prior to call.
Poor heat distribution, broken oven door, a smell of gas, hob not working – fix these issues and more.
Polite & professional, informed ever step of the way, emailed with time of arrival & text message prior to call.
A failure to a major kitchen appliance can be stressful, using NAC, it wasn’t stressful as at!
Using the online booking system, it was very easy to book a Refrigeration Engineer for the very next day! The confirmation e-mail and text message confirmed the appointment, including the Refrigeration Engineers name and we were given a time frame – at each stage, we had the option to cancel or reschedule.
On arrival, he quickly explained the defect (possible pipe blockage), how we could go forward and what could happen if the proposed repair didn’t work. He basically gave us all the options and price!
We chose the option of trying to shift the blockage by re-gassing the system, this was completed within 30 minutes, and with a quick conformation the freezer was freezing again we were back in business!
Overall, we are very happy (because the repair worked!) .
We had a great experience with NAC when our combi oven stopped working. They were able to send someone out within 48 hours and were quick to identify the fault and parts required. They were then back in less than a week to refit and fix the issue. On both occasions their technicians were professional and efficient, leaving no mess behind and doing a great job.
Robert was efficient, knowledgeable and very professional.
Engineer arrived on time, experienced and fixed the problem.
Great engineer who knew his way round our old Leisure range cooker! Explained what was wrong and how to fix it and did so very efficiently. I would definitely use them again if required!
Stuart arrived within the allocated time and got on straight away . He checked the washing machine thoroughly and told us the outcome and although he thought it would be an expensive repair still sent us a quote for repair. But this company was efficient from the beginning to the end . Many thanks
Excellent service and would recommend
Very quick solution to the problem . New part fitted . Back up and running,all in less than 60 mins
Great service from the engineer, he phoned before my allocated time to see if he could come earlier.
Told us what the problem was and he had the parts in his van so problem was fixed quickly and efficiently.
Payment was very easy by card at my home.
This was so much easier than having to replace the appliance.
Andrew, who came to our home was polite, friendly and very knowledgable. Fixed our dishwasher quickly and had fixed our oven in 2023. Would absolutely used NAC and Andrew again if another appliance broke!
Excellent experience from booking a slot online through to the engineer texting ETA and communicating throughout. Engineer (AJ) came on Friday and identified the drum part was the problem. Part was £45; he ordered the part and came back the next working day after the weekend and the repair job was complete. Invoicing was sent on email and payment was easy to transfer.