Becky who spoke to me was extremely helpful and reassuring. Excellent customer service. Not only that, she was understanding of my difficulty with a faulty fridge and was able to expedite my engineer visit. The engineer was very knowledgeable and professional. Problem sorted. Really good service. Thank you to the team.
Tried to get a repair by the company I bought the oven off.evan after producing the owners manual and being told that the manufacturer s number was not enough and being sent back to find a non-existent second number which I was told they would not send out a service engineer until they had it I have up and called you guy’s and received a first date service
Excellent service
Pleasant young man good product knowledge very happy with repair
We had a problem with our fridge freezer that was leaking. I booked online on Monday morning about 8am for a visit the same day. We had confirmation of appointment but waited for time slot. Engineer called on phone before he arrived and this was about 1pm. He was here 30 mins or so and the appliance is working wonderfully now. He was very careful to not make a mess and very professional throughout his time working to fix our problem. Will for sure use this service again anytime I have a problem with an appliance.
Very quick and efficient service
Veryhelpful
The engineer was on time and most polite and efficient.
a lovely gentleman came put to repair a freezer leak. very handy and helpful was very mindful of mess and knew what the problem was straight away. no messing about. done in quick time.
Very prompt service, had an engineer out to look at my fridge/freezer on the same day I contacted them. Confirmed everything by txt or email . Polite engineer (Casey) Explained what he was doing, although unfortunately I needed a new fridge as the fault could not be fixed. Would definitely use them again!
We’ve had a Bosch freezer for 24 years with no problems, and then suddenly the temperature started to fluctuate. We suspected that, because of its age, parts would not be available, but thought we’d better check before purchasing a new one.
Sayed, who visited us, could easily have suggested repairing the compressor, but he was honest about the reality of the success of a repair. He suggested using the freezer as it is until it finally gives up, suggested what to look for/ be warned against, when purchasing a replacement, and most importantly warned us that it’s highly unlikely that any freezer we purchase now, is going to last as long as any previous one.
A very good reason to hold on to your name and number!
Maria was polite, courteous and very professional when taking my call, fully explaining the administration and engineer call out procedures and was able to arrange a same day engineer visit.
An excellent example of great customer service and a credit to the company.
Sally was very helpful and clear over the phone. Repair booking was made for the following day. Looking forwards to it being completed successfully!
