The work they are booked for is tomorrow but my initial contact with Becky to make the booking was very comforting. She explained the process very well which totally quelled my anxiety about how quickly and effectively our fridge freezer may be fixed.
Fantastic engineer very knowledgeable
Fast service
Lisa was friendly and was quick to get me booked in for tomorrow. I appreciated the confirmation by Watsapp and email. Informed me the name of the engineer. Great customer service
My fridge decided to stop working so did the usual – looked up on the internet for someone to try and fix it. Decided on NAC and what a friendly, efficient and surprising company! They explained the call out charge and what that meant, what would happen, the SMS updates and the sourcing of parts/fitting it etc. Anyway, the guy came out – checked everything, ordered the part and came back and fixed it! Everything was smooth – all SMS updates were excellent, the engineer friendly and efficient. I will definitely use this company again!
Easy simple call. Leesa was friendly and super efficient
Call answered immediately by Rebecca. Extremely polite and helpful. Took details of issue. Showed clear understanding of the issue and quickly arranged for engineer to visit next day. Gave full details of initial cost and explained possible additional costs for any replacements etc to fix issue and gave options on payment. First class.
Gas cooker repair. Came within allocated window. Fault fixed on the day. Engineer had a friendly manner and gave a clear explanation of work undertaken.
Turned up promptly and undertook the work required
Very easy to contact explained everything and very pleasant and helpful a good experience so far
Great customer interface. Immediately got through to a human being and repair visit is booked within 3 days.
Very helpful and answered my questions
