Hotpoint washing machine F5 error code
What F5 means on a Hotpoint washing machine
Drain or water level fault, water not draining away.
Meaning checked by NAC's engineers, 9 November 2026.
What our engineers say
On a Hotpoint washing machine, the F5 code points to a drain or water level fault, which means the water is not draining away as it should. You may notice the machine has stopped with water still inside, clothes stuck in the drum, or water leaking out.
Engineers sometimes find the drain filter clogged with debris. They also sometimes find a blockage further along the drainage route, in the waste hose or in the hose that carries water from the drum down to the pump, and now and then a stray garment has worked its way in and is stopping the water from getting out.
An engineer will usually drain the machine, clean out the filter and clear any blockages they find in the hoses. They then run a drain cycle to check the pump is working properly, and if water still will not drain they look further along the hoses for whatever is causing the obstruction. Once the blockage is removed, the machine is tested to make sure it fills and drains correctly again.
Written by our engineers from NAC's own jobs.
Faults this code turns up with
What our engineers found and fixed for each, from NAC's own repair records, with Hotpoint's own figures where we have enough of them.
What we fixed. We'll add what our engineers found, the parts they fitted and what customers typically paid once enough of these repairs are confirmed. How we work out our figures.
Before you check anything yourself
- Switch the washing machine off and unplug it, or turn it off at the isolator switch, before you touch anything. Our guide to safely isolating an appliance walks you through it.
- An error code tells you where to look, not that it's safe to take the washing machine apart. Don't remove panels or covers to get at the parts it points to: that's an engineer's job.
- If it involves the mains supply, sealed parts, or you're not confident at any point, stop and book a qualified engineer rather than risk injury or further damage.
Rather leave it to us?
- Fixed-price quote before any work starts
- Same or next-day visits where available
- UK-wide engineer coverage