Washer dryer not heating: what our engineers find
These figures come from NAC's own repair records: 63 washer dryer jobs our engineers attended for this fault in the last 12 months. Here is what they found, what fixed it and what it typically cost.
When a washer dryer stops heating, engineers sometimes find that a safety cut out has tripped because fluff has built up inside the drying air path, which stops the heater from switching on. Now and then the cut out itself has worn out and keeps tripping even when everything is clear. Engineers also sometimes find that the drying heater has failed, or that the drying fan has seized or stopped turning, so warm air can no longer reach the drum. Where the washing water is not heating, a faulty temperature sensor can be behind it.
An engineer usually runs the machine on its drying and washing settings and tests the heater, fan, sensor and cut outs to see which part is not doing its job. If a cut out has tripped, they clear the fluff from the air path and fan, reset it and check the machine heats properly. If the blockage is not fully cleared the fault can come back, so a thorough clean matters.
A failed heater, fan, sensor or cut out is replaced, and the surrounding air housing is sometimes replaced with it. These parts often have to be ordered and fitted at a second visit.
Written by our engineers from these jobs.
- Jobs attended
- 63
- in the last 12 months
- Confirmed repairs
- 43
- This is not a success rate. Jobs inside their 60-day window, jobs still being classified, jobs held for review and visits that didn't end in a repair aren't counted.
- Fixed at the first appointment
- 49%
- about half of our repairs
- Typical total paid by customers
- £98 to £176
- including parts and VAT, from 39 repairs
No single cause has enough confirmed repairs behind it yet to show for this fault.
Error codes we see with this fault
- Candy E11: Dryer or heater temperature sensor (NTC) fault, reading out of range or open circuit.
- Hisense F17: Dryer heating fault, such as the heater not heating or the thermostat tripping from overheating.
- LG DHE: Dryer heater fault: the heater or heater duct is not heating as expected.
About the price. £98 to £176 is the typical total paid by customers, including parts and VAT: the middle half of what customers paid on 39 of these repairs. Repairs paid for by manufacturers and insurers aren't counted, because that work is charged at contract rates. It's a guide, not a quote. Your engineer confirms a fixed price before any work starts.
Before you check anything yourself
- Switch the washer dryer off and unplug it, or turn it off at the isolator switch, before you touch anything. Our guide to safely isolating an appliance walks you through it.
- If it involves the mains supply, sealed parts, or you're not confident at any point, stop and book a qualified engineer rather than risk injury or further damage.
Rather leave it to us?
- Fixed-price quote before any work starts
- Same or next-day visits where available
- UK-wide engineer coverage