Candy washer dryer E11 error code
What E11 means on a Candy washer dryer
Dryer or heater temperature sensor (NTC) fault, reading out of range or open circuit.
Meaning checked by NAC's engineers, 9 November 2026.
What our engineers say
On a Candy washer dryer, the E11 code means the machine has found a fault with the temperature sensor that watches the dryer or its heater. The sensor is either giving a reading outside the range the machine expects, or the connection to it has broken altogether. You will usually notice it because the machine stops drying or won't heat.
Engineers sometimes find the dryer's temperature sensor itself has been physically damaged or has fallen apart. Now and then the wiring that runs to the sensor is broken, so the machine can no longer get a proper reading.
An engineer will usually look over the sensor, test it and its wiring, and check the parts around the heater to make sure they are sound. The usual fix is a new temperature sensor, along with new wiring where that has failed. Afterwards they run a drying programme to confirm the machine heats without the code coming back. The sensor often has to be ordered in, so the repair is commonly finished at a second visit.
Written by our engineers from NAC's own jobs.
Faults this code turns up with
What our engineers found and fixed for each, from NAC's own repair records.
What we fixed. We'll add what our engineers found, the parts they fitted and what customers typically paid once enough of these repairs are confirmed. How we work out our figures.
Before you check anything yourself
- Switch the washer dryer off and unplug it, or turn it off at the isolator switch, before you touch anything. Our guide to safely isolating an appliance walks you through it.
- An error code tells you where to look, not that it's safe to take the washer dryer apart. Don't remove panels or covers to get at the parts it points to: that's an engineer's job.
- If it involves the mains supply, sealed parts, or you're not confident at any point, stop and book a qualified engineer rather than risk injury or further damage.
Rather leave it to us?
- Fixed-price quote before any work starts
- Same or next-day visits where available
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