Washer dryer door seal damaged: what our engineers find
These figures come from NAC's own repair records: 44 washer dryer jobs our engineers attended for this fault in the last 12 months. Here is what they found, what fixed it and what it typically cost.
When the rubber seal around the door of a washer dryer is damaged, the cause is most often simply a torn or worn door seal. Engineers sometimes find the tear was started by something in the wash, such as a wire from clothing catching in the rubber, or by an item being shut in the door. Now and then the seal has been damaged by heat or has perished with age, and sometimes an old seal has become so dirty or mouldy that it is better replaced. A torn seal usually lets water escape at the front of the machine, so it is wise to stop using it until it is fixed.
An engineer will inspect the seal closely to find the damage and check that the drum turns freely without rubbing against it, so the tear is not likely to happen again. The usual fix is to fit a new door seal. The right seal often has to be ordered, so it is commonly fitted at a second visit.
Once the new seal is in, the engineer runs the machine through a wash or rinse, fills and drains it, and checks that no water leaks out before the repair is finished.
Written by our engineers from these jobs.
- Jobs attended
- 44
- in the last 12 months
- Confirmed repairs
- 35
- This is not a success rate. Jobs inside their 60-day window, jobs still being classified, jobs held for review and visits that didn't end in a repair aren't counted.
- Fixed at the first appointment
- 40%
- about 2 in 5 of our repairs
- Typical total paid by customers
- £98 to £192
- including parts and VAT, from 33 repairs
What's usually behind it
The causes our engineers found and fixed, as a share of our 35 confirmed repairs for this fault.
-
Torn or worn door seal: about 3 in 4 of our repairs, from 26 jobs.
74%
We only list causes with enough repairs behind them, so the shares won't add up to 100%.
About the price. £98 to £192 is the typical total paid by customers, including parts and VAT: the middle half of what customers paid on 33 of these repairs. Repairs paid for by manufacturers and insurers aren't counted, because that work is charged at contract rates. It's a guide, not a quote. Your engineer confirms a fixed price before any work starts.
Before you check anything yourself
- Switch the washer dryer off and unplug it, or turn it off at the isolator switch, before you touch anything. Our guide to safely isolating an appliance walks you through it.
- If it involves the mains supply, sealed parts, or you're not confident at any point, stop and book a qualified engineer rather than risk injury or further damage.
Rather leave it to us?
- Fixed-price quote before any work starts
- Same or next-day visits where available
- UK-wide engineer coverage