Oven element hanging down: what our engineers find
These figures come from NAC's own repair records: 53 oven jobs our engineers attended for this fault. Here is what they found, what fixed it and what it typically cost.
When the element in the roof of your oven is sagging, twisting or hanging down, the cause is most often a failed grill element. Over time the element can warp and lose its shape until it starts to drop from the roof. Sometimes it carries on heating even though it is bent, but it can get in the way of your food, and in worse cases it breaks apart or snaps completely.
An engineer will start by looking closely at the grill element and then check that the other elements and the rest of the oven are working properly. They will also confirm that power is reaching the element and carry out electrical safety tests. Engineers sometimes find that another element in the oven has failed at the same time, and in that case both can be replaced together.
The fix is to fit a new grill element. Because the right element for your oven often has to be ordered, it is usually fitted at a second visit. Once it is in place, the engineer runs the grill up to temperature and checks that the oven works properly on all its settings before finishing the repair.
Written by our engineers from these jobs.
- Jobs attended
- 53
- Confirmed repairs
- 38
- This is not a success rate. Jobs inside their 60-day window, jobs still being classified, jobs held for review and visits that didn't end in a repair aren't counted.
- Fixed at the first appointment
- 24%
- about 1 in 4 of our repairs
- Typical total paid by customers
- £133 to £204
- including parts and VAT, from 35 repairs
What's usually behind it
The causes our engineers found and fixed, as a share of our 38 confirmed repairs for this fault.
-
Failed grill element: about 7 in 10 of our repairs, from 27 jobs.
71%
We only list causes with enough repairs behind them, so the shares won't add up to 100%.
About the price. £133 to £204 is the typical total paid by customers, including parts and VAT: the middle half of what customers paid on 35 of these repairs. Repairs paid for by manufacturers and insurers aren't counted, because that work is charged at contract rates. It's a guide, not a quote. Your engineer confirms a fixed price before any work starts.
Before you check anything yourself
- Switch the oven off and unplug it, or turn it off at the isolator switch, before you touch anything. Our guide to safely isolating an appliance walks you through it.
- If it involves the mains supply, sealed parts, or you're not confident at any point, stop and book a qualified engineer rather than risk injury or further damage.
- If it's a gas appliance and you can smell gas, don't use it. Open the windows and call the National Gas Emergency Service on 0800 111 999.
Rather leave it to us?
- Fixed-price quote before any work starts
- Same or next-day visits where available
- UK-wide engineer coverage