Fridge freezer no power: what our engineers find
These figures come from NAC's own repair records: 151 fridge, freezer and fridge freezer jobs our engineers attended for this fault. Here is what they found, what fixed it and what it typically cost.
When a fridge or fridge freezer has no power at all, with no lights, no display and no sound of it running, the cause is most often a failed control or inverter board. This is the electronic board that runs the appliance, and it can fail suddenly, sometimes after the household electrics have tripped or been switched off and on again. Engineers sometimes also find a blown fuse on the power board, a failed fridge defrost heater, a broken freezer light or damage to the board from moisture or a small pest getting inside.
An engineer will first check that power is reaching the appliance from the socket and the plug, then follow it through to the boards inside to find where it stops. They will look closely at the board for burnt or blown components and test any other parts that could have caused it to fail, so the new board is not damaged in turn.
The replacement board usually has to be ordered for your model, so it is often fitted at a second visit. Once the repair is done, the appliance can take some time to cool down fully, and you may be asked to keep an eye on the temperature over the following day or so.
Written by our engineers from these jobs.
- Jobs attended
- 151
- Confirmed repairs
- 72
- This is not a success rate. Jobs inside their 60-day window, jobs still being classified, jobs held for review and visits that didn't end in a repair aren't counted.
- Fixed at the first appointment
- 50%
- about half of our repairs
- Typical total paid by customers
- £104 to £226
- including parts and VAT, from 70 repairs
What's usually behind it
The causes our engineers found and fixed, as a share of our 72 confirmed repairs for this fault.
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Failed control or inverter board: about half of our repairs, from 33 jobs.
46%
We only list causes with enough repairs behind them, so the shares won't add up to 100%.
About the price. £104 to £226 is the typical total paid by customers, including parts and VAT: the middle half of what customers paid on 70 of these repairs. Repairs paid for by manufacturers and insurers aren't counted, because that work is charged at contract rates. It's a guide, not a quote. Your engineer confirms a fixed price before any work starts.
Before you check anything yourself
- Switch the fridge freezer off and unplug it, or turn it off at the isolator switch, before you touch anything. Our guide to safely isolating an appliance walks you through it.
- If it involves the mains supply, sealed parts, or you're not confident at any point, stop and book a qualified engineer rather than risk injury or further damage.
Rather leave it to us?
- Fixed-price quote before any work starts
- Same or next-day visits where available
- UK-wide engineer coverage