Fridge freezer ice maker not working: what our engineers find
These figures come from NAC's own repair records: 191 fridge, freezer and fridge freezer jobs our engineers attended for this fault. Here is what they found, what fixed it and what it typically cost.
When an ice maker stops working, the cause is most often the ice maker itself having failed. It may stop responding altogether, hum without turning, take in water but never make ice, or seize up and become packed with ice. Engineers sometimes find other faults alongside it, such as a worn motor that drives ice out to the dispenser, a cracked ice bucket or tray, a faulty temperature sensor, a broken cover or iced up fan inside the freezer, or a blocked drain hole letting water gather in the fridge.
To find the cause, an engineer checks the fridge and freezer are holding the right temperatures, looks for any fault code on the display and runs the ice maker's own test to see whether it fills and turns as it should. Clearing built up ice can bring it back for a while, but if it freezes over again the ice maker usually needs replacing.
The new ice maker, and any other worn parts, often has to be ordered and fitted at a second visit. You may be asked to switch the appliance off and leave the doors open to defrost fully before that return visit.
Written by our engineers from these jobs.
- Jobs attended
- 191
- Confirmed repairs
- 107
- This is not a success rate. Jobs inside their 60-day window, jobs still being classified, jobs held for review and visits that didn't end in a repair aren't counted.
- Fixed at the first appointment
- 17%
- about 1 in 6 of our repairs
- Typical total paid by customers
- £161 to £320
- including parts and VAT, from 105 repairs
What's usually behind it
The causes our engineers found and fixed, as a share of our 107 confirmed repairs for this fault.
-
Failed ice maker: about 2 in 5 of our repairs, from 41 jobs.
38%
We only list causes with enough repairs behind them, so the shares won't add up to 100%.
By brand
Brands with enough repairs of their own for this fault to show separately.
Samsung fridge freezer ice maker not working
108 jobs, 68 confirmed repairs. Customers typically paid £210 to £428 (from 66 repairs). 12% fixed at the first appointment.
This is not a success rate. Jobs inside their 60-day window, jobs still being classified, jobs held for review and visits that didn't end in a repair aren't counted.
- Failed ice maker 49%about half of repairs, from 33 jobs
Why the first-appointment figure differs by brand. Our engineers carry common parts on the van, so those repairs can be finished at the first appointment. Other parts have to be ordered in, and fitting them takes a second visit.
About the price. £161 to £320 is the typical total paid by customers, including parts and VAT: the middle half of what customers paid on 105 of these repairs. Repairs paid for by manufacturers and insurers aren't counted, because that work is charged at contract rates. It's a guide, not a quote. Your engineer confirms a fixed price before any work starts.
Before you check anything yourself
- Switch the fridge freezer off and unplug it, or turn it off at the isolator switch, before you touch anything. Our guide to safely isolating an appliance walks you through it.
- If it involves the mains supply, sealed parts, or you're not confident at any point, stop and book a qualified engineer rather than risk injury or further damage.
Rather leave it to us?
- Fixed-price quote before any work starts
- Same or next-day visits where available
- UK-wide engineer coverage