Adrian Welke
Co-founder & Director
Co-founded NAC in 2014 and runs day-to-day operations, keeping the standards NAC is known for.
Why trust NAC
The evidence behind a genuine appliance repair organisation.
NAC (Domestic Appliances) Ltd is a family-run, independent appliance repair company founded in 2014 by Adrian and Amanda Welke. This page is not a sales pitch. It sets out plainly who we are, how our engineers are trained, how a repair works and how we operate, so you can decide for yourself.
652,496
Repair bookings across the UK
260+
Engineers in our network
2014
Family-run since
4.7/5
30,746 Trustpilot reviews
The people behind NAC
A real company, run by real people.
Founded in 2014 by Adrian and Amanda Welke, NAC is run day to day by a named leadership team you can actually put a face to, not an anonymous head office or a call-centre badge.
Amanda Welke
Co-founder & Director
Co-founded NAC and works closely with our service partners to make sure they meet our standards.
Martin Fletcher
National Service Partner Manager
Manages our network of self-employed engineers, holding every partner to NAC's quality standards.
Kirsty Fox
Contact Centre Manager
Oversees the UK booking team and keeps engineer availability and skillsets up to date.
Lee Robinson
Technical Training Manager
Runs our in-house City & Guilds Assured training centre for new and experienced engineers alike.
Josh Thackeray
Head of Development
Leads development of NAC's internal systems and websites, keeping operations running smoothly.
How engineers are trained
Trained to a multi-brand standard we set and own.
Our Wakefield training centre earned City & Guilds Assured status in 2022. It is where we develop our own engineers to a multi-brand standard, and where British Gas sends its nationwide engineers to be trained by us. Every engineer, whether employed by NAC or one of our vetted service partners, is held to the same standard before attending a job.
The repair process
From broken to fixed, no surprises.
Book a visit
Tell us the appliance, make and fault online or with our UK team. We confirm a price guide and a slot with a two-hour arrival window.
Engineer attends
An NAC engineer or vetted service partner attends, usually the same or next working day, with the common spares already on the van.
Diagnosed and quoted
You get a fixed price before any work begins. Most everyday faults are fixed on the first visit, and every completed repair is guaranteed.
How we operate
The bits most companies don't spell out.
Guarantees, pricing, parts, insurance and what happens when a repair goes wrong, all set out in plain terms rather than buried in the small print.
Every repair guaranteed
Each completed repair is guaranteed in writing, whether carried out by an employed NAC engineer or a vetted service partner held to the same standard.
Fixed pricing, up front
You get a fixed price agreed before any work starts. No diagnostic fees and no surprises on the invoice, what you are quoted is what you pay.
Accredited training
Our Wakefield centre holds City & Guilds Assured status and CPD accreditation, and British Gas sends its engineers here to be trained by us.
Vetted & insured engineers
Every engineer is DBS-checked, insured and trained to a multi-brand standard before they set foot in a customer's home.
Quality-matched parts
We fit manufacturer-approved or quality-matched parts sourced through official supply channels, and carry the most common spares on the van for a first-visit fix.
When a repair isn't worth it
Sometimes a part is obsolete or the economics do not stack up. When that happens we tell you straight, so you can make an informed decision rather than an unnecessary replacement.
Independently reviewed
Rated 4.7 out of 5 from 30,746 verified reviews on Trustpilot, updated live rather than hand-picked.
A clear complaints route
A UK booking team you can actually reach, and a published complaints procedure set out in our Code of Practice.
Book a repair
Ready when you are. Let's get it fixed.
Book an experienced, vetted engineer with a fixed price agreed up front, and every repair guaranteed.
- Fixed-price quotes
- Guaranteed repairs
- UK booking team
