Quick and easy
Poor heat distribution, broken oven door, a smell of gas, hob not working – fix these issues and more.
Quick and easy
Quite quick answer to phone and really helpful getting a booking
Explicit details of cost and who to expect
Well done
Appropriate and speedy response
The job has only been booked so I can’t comment on the workmanship or service as such but Becky who I spoke with was very friendly and helpful.
Clear communication and Vicky was very nice on the phone. Happy to answer any questions I had.
Pleasant helpful and informative call handler
A person (Rebecca) immediately answered my call! That seems to be a choice your company is making. Unusual these days and I value it highly. On top of that Rebecca made an appointment for an engineer to visit me in two days time (that’s fine, it’s not urgent) and assured me I could change easily with the engineer if I need to. She also gave me information about the £75 service charge. I have been satisfied with service from your company twice in the last few years (even got the same engineer on those two occasions) and it looks like I will be again.
Very heloful
It was perfectly efficient and friendly but somebody coming to repair a fridge is not an experience and cannot be described as great. It was simply a good and successful business interaction between a customer and the provider. Nothing more and nothing less.
Engineer arrived on time, explained the problem and resolved it in a professional manner.
They were excellent, the repairer was on time, quite capable and precise as well as being quite affable.
The engineer arrived when he said he would. He was cheerful, helpful and courteous and helpful carried out the repairs very efficiently.