Our Reviews

I found NAC from a Google search (always risky) but liked the fact they had a fixed price, based on my oven model. Obviously parts were extra, but at least I knew what I was paying to find out if my oven was fixable.
The engineer turned up on the day I booked and within the time I was given the night before. He was friendly and efficient, taking care not to scratch anything, and diagnosed the problem quickly. Alas, he didn’t have the part I needed on his van but it was ordered same day and he was back within 5 days to fit it at no extra labour/call out charge. Again, he turned up on the day I’d booked and within the time slot stated. Both times I got a text 20-30 mins before he arrived, so I didn’t have to stay home all morning.
The booking system was very easy to use, with instant confirmation of my booking.
Yes, the (genuine NEFF) part was a bit more expensive than I could have got from an online parts store, but the service was excellent and I got my oven fixed quickly and efficiently.
A very reliable service and would definitely use again, without hesitation.

Charlie was a very helpful technician. Explained everything, have good advice and was generally a pleasant young man.
Great service. Thank you

Prompt service arrived on time, great communication and really knowledgeable.

Our fridge freezer broke Sunday afternoon, so I contacted NAC and they came first thing Monday morning. We needed a part for the repair which was quoted, emailed to me and then fixed first thing Friday morning once the part had arrived. Very efficient and easy to use, highly recommend.

Excellent in every way. Thank you.

Sharon was very helpful, polite, flexible, made the call short and yet comprehensive. Time to repair is short, arrangements good, price competitive. Couldn’t improve the call handling!

Easy to talk to and felt looked after

Katherine was Very helpful…easy to book an appointment

They stated when they would come and came on time. They were clean with their work and didn’t leave any mess.
They kept me informed with email/texts.
They were pleasant on the phone and organised. It was a delight not to have a script being followed whether it was all appropriate or not.

Really good customer service with booking appt & engineer who did the work. Thanks Beccy & Hayden. Definitely use you again 👍😊

Very professional and ticked all the boxes

Very happy from Start to Finish. Andrew was very efficient, kind courteous and very professional. Would certainly recommend.