This is the first time I have used NAC but from start to finish I have received EXCELLENT CUSTOMER SERVICE. Hayden our engineer was polite professional and very quick to identify the issue with my Range Master cooker/induction hob. I would 100% recommend this company.
Very friendly, helpful and efficient.
As soon as I phoned NAC the advisor was very helpful and explained the process fully. I received an email within minutes confirming when the engineer would call and explained that another email would follow to give me a time scale. The engineer, Greg, arrived exactly on time and soon found out the problem. He explained that the parts would have to be ordered. I received another email telling me when he would arrive with the parts and again bang on time and job completed. Would definitely recommend this company.
Great experience.
Friendly and helpful over the phone service, informative while being clear and concise.
Yvonne did a great job !
Phoned to make an enquiry, service handler was polite and efficient.
Very quick to answer phone and got me appointment the next day. Sally was Friendly and helpful.
Service excellent from first contact with Becky, updates via text messages and problem resolved by engineer Darren, will definitely recommend and use service again, thank you
A fast response to the easy online booking process.
Fees shown up-front. Engineer Charlie arrived on time. He was polite and explained the problem with our oven and returned as promised with new parts.
Overall a fast efficient service.
NAC are to be recommended.
Friendly, efficient and professional.
Very friendly, knowledgeable and helpful lady. Was told engineer would call me back, which he did,very quick response. So far,a pleasant experience.
Very friendly, professional, answered questions with no problem
My fridge/freezer broke down on the week before Christmas and as you can imagine the timing was not great. The online booking process was quick and easy to use. Once you clicked on the button to start booking for the engineer appointment it told you the cost of the call out. Once booked I got a confirmation telling me that I would get a further communication about the appointment timings. This came through promptly and told me I was number 6 on the list with a four hour timeslot, so that told me it would be later in the day. This was very helpful as it allowed me to arrange my working day around it. The engineer arrived within the timeslot given. Was polite, professional and respectful of my home. We were kept updated every step of the way and any additional costs were discussed clearly. Unfortunately my appliance could not be repaired in the end, but the engineer went above and beyond helping my partner move it on to my driveway.
So there was one small IT issue and my payment for the additional cost for small consumables as part of trying to fix it was taken multiple times. Now we have all experienced IT issues and sometimes the tech is beyond our control. (I saw the error messages myself on the screen when payment was attempted) The engineer visited on a Friday afternoon/early evening and by 7:40am on the Saturday morning the refunds had been arranged. I could not be more thankful for the way this was dealt with.
So overall, I can not recommend NAC highly enough and will most definitely be using them for any future domestic appliance needs.
5 stars is not enough!
