Sally was great. Helpful, proactive, polite and professional.
Poor heat distribution, broken oven door, a smell of gas, hob not working – fix these issues and more.
Sally was great. Helpful, proactive, polite and professional.
Polite careful very good at whst he dud.will recommend to anyone who needs work done
Problem solved on the time and date agreed.
Professional and friendly service when contacting company by phone to book the appointment.
Paul did an excellent job and our fan oven is now up and running perfectly again.
Easy to arrange the visit, engineer quickly diagnosed the problem and fixed it immediately.
Friendly and professional service.
The experience of booking a repair from start to finish was an absolute Delight in all honesty. Helen was polite, friendly, and efficient.
I got immediate tracking information and a later time slot.
Matt arrived well ahead of time and let me know beforehand, checking that it was okay to come around and help me start my vehicle.
In no time at all, I was underway again. I’m feeling like I made the right decision with my insurance and roadside assistance.
I’m particularly impressed that the whole service is comprehensively, efficiently, and concisely documented in WhatsApp – I’m so fed up with companies that just use email and SMS – these are out-of-date technologies and not top-shelf/Frontline.
So, in all honesty, overarching kudos go to the executives who decided to manage this on WhatsApp, and to the Tech strategists (perhaps the customer service strategists) who recommended it.
An efficient service that was a pleasure to use.
Had a great experience from start to finish. Phoned to enquire about a repair to the fan oven of my range cooker. The call was taken by Leesa who was polite and courteous. Details were taken of the make etc and we were told it would cost £96 plus parts. The repair was booked in for the next day and we were told that the engineer (Mark) would contact us directly with a time. He contacted me the same day and also gave his contact number in case I needed to get in touch. He called to give a more accurate time on the day of the appointment. He arrived and quickly got on with the job. He was finished within about 45 minutes and I was very happy with the service and the cost. My oven is now working well. I would definitely recommend this company.
Arrived on time. Engineer seemed very knowledgeable, and quickly identified and rectified the problem.
Fast to answer my call and a engineer contacted me with in 20 mins to arrange a visit. Everything done very well. I would recommend giving them call.
Came on time polite and gave good advice
The engineer arrived when he said he would. He was very pleasant and quickly diagnosed the problem. When the part was delivered to him he returned and sorted the washing machine. Again, this was exactly when he promised. He was very helpful in lifting our tumble dryer back to its position on top of the washer.