David
NAC engineer
Recent appliances
- Fridge Freezers
- Washing Machines
- Dishwashers
- Ovens
- Range Cookers
Recent brands
- Bosch
- Beko
- Samsung
- Hotpoint
- Zanussi
Recent areas
- Durham
- Burnhope
- Sunderland
- Stockton-on-Tees
Appliance playing up in Durham? We'll fix it.
When a washing machine, oven, fridge or dishwasher stops behaving, our independent engineers come to you across Durham and put it right. You get a fixed service charge agreed before anyone attends, with parts quoted separately, and a guarantee on every repair we complete.
Coverage check · 60 seconds
Get a Durham engineer to your door.
- Local Durham engineers
- Service charge agreed upfront
- Guarantee on every repair
328+ towns & cities covered
By the numbers
Our repair record across Durham.
Every figure here comes from our own Durham call-outs, not a sales brochure.
- 295 Repairs completed in Durham, last 24 months
- 1.9 days Average attendance from booking to visit
- 93% First-time fix repaired right the first time
- £79-£218 Typical repair cost service charge quoted upfront
Common faults
The appliance faults we see most in Durham.
These are the faults that bring our engineers out to Durham homes most often.
-
Error code showing
£80–16022% of jobsThe control board flags a fault such as E19 or F11 and stalls the cycle. We read the code on site and trace the cause.
-
Fridge or freezer not cooling
£96–17518% of jobsA failing thermostat, fan or sensor stops the cabinet holding temperature. We test the cooling circuit and renew the faulty part.
-
Won't drain or spin
£85–15016% of jobsA blocked pump or filter, or a tired drive belt, leaves water sitting in the drum. We clear the blockage or fit the worn part.
-
Noisy operation
£95–17015% of jobsWorn bearings or a loose object cause banging or grinding when the drum turns. We strip it down to find the source and put it right.
-
Leaking water
£85–15015% of jobsPerished seals, a split hose or a cracked sump let water escape, often near the floor. We pinpoint where it's coming from and reseal it.
-
Won't power on
£80–15514% of jobsNo lights or response, usually a failed switch, wiring fault or control board with the socket already ruled out. We test the supply and the electronics.
Shares and price ranges are drawn from our Durham job records over the last 24 months and cover the service charge; any parts are quoted separately before work begins.
What we repair
Repairs for every appliance in your kitchen.
From the machine that runs every day to the oven you only fire up at weekends, our Durham engineers cover the lot. We work on every major brand, including Bosch, Hotpoint, Beko, Samsung, Miele, Neff and LG, and carry the common spares to fix many faults on the first visit.
Washing Machine repairs in Durham
Bearings, pumps, seals and control boards, put right so your washing gets back on track.
- Not spinning or draining
- Leaking water from underneath
- Loud or grinding noise on spin
- Door stuck shut
Dishwasher repairs in Durham
From drainage faults to error codes, we get your dishwasher filling, heating and cleaning again.
- Not draining or filling
- Not heating the water
- Error code flashing
- Leaking from the door
Fridge Freezer repairs in Durham
Cooling problems, ice build-up and dodgy thermostats sorted before your food spoils.
- Fridge or freezer not cooling
- Ice building up inside
- Leaking water underneath
- Temperature won't hold
Oven repairs in Durham
Failed elements, broken doors and faulty thermostats fixed so you can cook properly again.
- Not heating up
- Heating element blown
- Tripping the electrics
- Door won't close
Range Cooker repairs in Durham
Multiple ovens, hobs and ignitions, all diagnosed and repaired on the one visit.
- One oven not heating
- Fan not turning
- Ignition not lighting
- Oven door dropped
Tumble Dryer repairs in Durham
Drums that won't turn and dryers that won't heat, back to drying loads in no time.
- Not heating or drying
- Drum won't turn
- Cutting out mid cycle
- Loud rumbling noise
Washer Dryer repairs in Durham
Wash and dry faults on combined machines, from stalled cycles to a dryer that won't heat.
- Stops mid cycle
- Dryer side not heating
- Not draining
- Error code showing
Cooker repairs in Durham
Electric and gas cookers checked over, from dead ovens to hobs that won't light.
- Oven not heating
- No power to the cooker
- Element failed
- Hob won't light on ignition
Hob repairs in Durham
Induction, ceramic and gas hobs repaired, whether it's sparking, tripping or dead.
- Won't turn on
- Burners won't light on ignition
- Constant clicking or sparking
- Tripping when heat goes high
Why NAC
Why people pick NAC.
- Quick to attend
Book before around 3pm and we'll usually have an engineer at your door the next working day.
- Every repair guaranteed
Each completed repair is covered by a guarantee, with the length set by the parts we fit and confirmed in our terms.
- Price agreed upfront
You get a fixed service charge covering labour, callout and VAT before anyone attends. Parts, if needed, are quoted separately first.
- Trained for every brand
Our engineers are fully trained by us to work on all makes and appliances, and they're insured and DBS-checked too.
Your local team
Meet the engineers covering Durham.
Paul
NAC engineer
Recent appliances
- Range Cookers
Recent brands
- Smeg
- Britannia
- Rangemaster
Recent areas
- Sunderland
- Cramlington
- Chester-le-Street
Areas we cover
Postcodes we cover in Durham.
DH1
- Durham City Centre
- Belmont
- Gilesgate
- Elvet
- Framwellgate Moor
- Newton Hall
- Neville's Cross
- Shincliffe
- Sherburn
- Witton Gilbert
DH2
- Chester-le-Street
- Pelton
- Sacriston
- North Lodge
- Witton Gilbert
- Lamesley
DH3
- Birtley
- Chester-le-Street
- Great Lumley
- Washington
- North Lodge
- Lamesley
DH4
- Houghton-le-Spring
- Hetton-le-Hole
- Shiney Row
- Copt Hill
- West Rainton
- Newton Hall
DH5
- Hetton-le-Hole
- Copt Hill
- Great Lumley
- West Rainton
DH6
- Bowburn
- Coxhoe
- Ferryhill
- Sherburn
- Thornley
- Wheatley Hill
- West Rainton
- Pittington
- Murton
DH7
- Lanchester
- Brandon
- Esh
- Burnhope
- Langley Park
- Sacriston
- Witton Gilbert
- Willington
DL15
- Crook
- Willington
- Hunwick
- Weardale
DL16
- Spennymoor
- Ferryhill
- Tudhoe
- Stanley Crook
- Willington
DL17
- Ferryhill
- Chilton
- Aycliffe
- Middridge
- Sedgefield
NE38
- Washington
- North Lodge
TS29
- Trimdon
- Wingate
- Sedgefield
- Wheatley Hill
- Thornley
Customer reviews
What Durham customers say about us.
Don't just take our word for it. Every review below comes from a real NAC customer and is independently verified by Trustpilot, so you're reading what people around Durham actually experienced.
Rated Excellent Trustpilot
4.7 out of 5 · 31,239 reviews
Speedy repair and reasonably prized.
Very quick appointment and delivery of spare parts. Engineer very knowledgeable and efficient.
Considerate and fast service for a decent price. I searched around for a few companies and the others were very annoying about calling and texting constantly. NAC was straightforward, no bother, and clear about the expectations. Highly recommend.
Excellent communication and service.
Good communication and speedy repair.
Really great service, thanks.
Not just the big appliances
We also fix coffee machines.
Bean-to-cup, pod and espresso machines from De'Longhi, Jura, Sage, Gaggia and more - repaired in your Durham home by the same engineers you'd trust with your washing machine.
- Descaling faults, blockages and weak flow
- Leaks, faulty pumps and pressure loss
- Grinder jams and no-power faults
Would you rather not call? Book online, get a free repair quote in under 60 seconds and confirm your engineer visit there and then, without speaking to anyone.
Common questions
Questions Durham homeowners ask us.
A few things Durham customers tend to check before they book. If yours isn't covered here, our team will happily talk it through.
Still got a question? We're happy to talk it through.
How much does a repair cost?
We agree a fixed service charge before an engineer comes out, covering all labour, the callout and VAT where it applies. The only thing on top is parts, and we quote those separately for your approval before any work starts.
How quickly can you attend in Durham?
Often the same or next working day where we have availability. Book before around 3pm to give yourself the best chance of a next-day visit.
Is the repair guaranteed?
Yes, every repair we complete comes with a guarantee. The exact length depends on the parts we fit, and it's all set out in our terms and conditions.
Are your engineers qualified?
Our engineers are fully trained by us to work on all makes and appliances, and they're insured and DBS-checked. We repair every major brand, from Bosch and Beko to Samsung, Miele and LG.
Book a repair
Ready to get that appliance fixed?
Tell us what's gone wrong and your Durham postcode, and we'll get you a fixed service charge in a couple of minutes. Rather chat it through? Our UK team is on 0191 9175 159.
- Fixed-price quotes
- Repair guarantee
- UK booking team
