Some hob rings not working: what our engineers find
These figures come from NAC's own repair records: 98 hob jobs our engineers attended for this fault. Here is what they found, what fixed it and what it typically cost.
When some rings on a hob stop working while others carry on as normal, engineers sometimes find that the heating element under one or more of the affected rings has burnt out. This turns up on ceramic hobs, including double rings where only the inner or outer part stops heating. On induction hobs, engineers sometimes find a failed heating coil under the affected zone, or a fault on one of the electronic boards that power the zones. Now and then the cause is a blown fuse on the board that filters the incoming power, a main control board that has stopped sending power to the rings, or a faulty touch control panel that no longer lets you select certain zones.
To find the cause, an engineer checks whether power is reaching each ring that isn't working and tests the element or coil to see whether it has failed. If those are sound, they move on to the control boards and the touch panel. Error codes shown on the display can help point them in the right direction.
The replacement part often has to be ordered and fitted at a second visit, and the engineer may advise you not to use the hob until then. Once it is fitted, they test every ring to make sure the whole hob heats properly.
Written by our engineers from these jobs.
- Jobs attended
- 98
- Confirmed repairs
- 37
- This is not a success rate. Jobs inside their 60-day window, jobs still being classified, jobs held for review and visits that didn't end in a repair aren't counted.
- Fixed at the first appointment
- 8%
- about 1 in 12 of our repairs
- Typical total paid by customers
- £232 to £492
- including parts and VAT, from 33 repairs
No single cause has enough confirmed repairs behind it yet to show for this fault.
Error codes we see with this fault
- Neff E9: Communication fault on the induction zones, seen linked to the relay or power board on one side.
- Rangemaster E6: Communication error between the control panel and the induction power boards, usually affecting some of the zones.
About the price. £232 to £492 is the typical total paid by customers, including parts and VAT: the middle half of what customers paid on 33 of these repairs. Repairs paid for by manufacturers and insurers aren't counted, because that work is charged at contract rates. It's a guide, not a quote. Your engineer confirms a fixed price before any work starts.
Before you check anything yourself
- Switch the hob off and unplug it, or turn it off at the isolator switch, before you touch anything. Our guide to safely isolating an appliance walks you through it.
- If it involves the mains supply, sealed parts, or you're not confident at any point, stop and book a qualified engineer rather than risk injury or further damage.
- If it's a gas appliance and you can smell gas, don't use it. Open the windows and call the National Gas Emergency Service on 0800 111 999.
Rather leave it to us?
- Fixed-price quote before any work starts
- Same or next-day visits where available
- UK-wide engineer coverage