Common Causes For A Washing Machine Not To Take Fabric Softener And What You Can Try To Resolve The Issue

For most brands, this is done by pushing down a button or tab on the fabric softener compartment.

When the compartment contains fabric softener and starts to fill up with water, the fabric softener and water are lifted up through the tube to create a vacuum. The vacuum then sucks all of the water and fabric softener out of the drawer. A blockage in the tube or syphon cap will prevent the fabric softener being drawn out of the compartment.

As the dispenser is above heated water, the humid environment can cause a build up of waterborne black mould. In addition to being unsightly and creating an unpleasant smell, black mould can also begin to block up the water holes.

Fabric softener itself can also block up these holes, as can a build up of limescale in areas of hard water.

The dispenser top stays inside the machine when you pull the draw out. We don’t recommend that you remove the dispenser top from the machine. If there is a serious problem, we suggest that you book a repair with NAC.

While doing this, do not push the blockage further into the holes, instead completely remove the blockage from the hole.

Mix a sachet of the product with a bowl of warm water and use an old toothbrush or scrubbing brush to reach up and clean the dispenser top with the solution. The holes can also be picked clean with a sharp-ended item if required.

I hope you’ve found this article useful but if you need further assistance then you can book an engineer visit quickly and easily by following the Book A Repair button on our website.