Rebecca had a pleasant friendly helpful manner. Listened to me and made me feel I was being listened to. Organised my appointment with the engineer very easily.
Feel a bit silly for paying for this call out. There was nothing wrong with the washing machine – turned out to be a rattling pot above the washing machine that we had forgotten we had put up above the machine.
The engineer listened to the machine and said that the sound wasn’t coming from the machine and after a hunt around – discovered the rattling pot.
He was polite and quick – took all of 10mins to resolve the problem – Happy it’s resolved if still feeling a bit silly. But at least we didn’t have to pay hundreds more.
Yvonne, who answers the phone, was warm and cheerful, making contact with the company easy and Nick the engineer was proficient and prompt !
Maria was friendly and thoroughly described the process and answered all my questions clearly.
Very helpful.
Great service. The process of booking an engineer is really easy, and the communication is also excellent. Also very straight forward process for making payment, and engineer came out same day. Very profesional service all round. Clear about payment and parts costs, no hidden costs, so that works very well for me
Easy to book online. Kept up to date with timings via text. Engineer arrived in the allocated time slot with a trainee (great to see on the job training in action). Issue with oven identified, resolved and part replaced within 90 mins. Whole experience was professional and efficient.
Booked an appointment on Sunday very easily after being given a quote. A very nice man (Taylor) arrived before time on the Monday after calling me to make sure that was ok. He was very efficient sorted out the problem and fixed it. I am very impressed with the whole experience and would definitely use again. *********
Arrived on time , very pleasant and friendley.
Sorted out the problem.
Would ask for him again if I needed his service.
Will try NAC for future repairs.
Very efficient and polite
Very good work friendly staff will defo use again xx
Good efficient service
