★★★★★
To me, the most important factor was the company’s communication skills. If you phoned, it was usually answered, if you left a message, you would get a reply, and emails were acknowledged. This is so important, especially if you’re trying to get something done from a distance away. The engineer, James, made every effort to ensure somebody was there to let him, technically he was totally familiar with the machine in question, and ensured we understood what he had found and his suggested plan to get the plan sorted. Any delay on the second visit was fully down to us. Job Well Done
john – 01/07/2025