Things I liked
1) quick and easy to book
2) received a call half hour before he arrived
3) Ashley was professional and courteous as well as very knowledgeable
Opportunity to improve
1) payment process for any parts – would have liked ability to pay via contactless
Very quick and efficient service, engineer was very helpful, polite and knowledgeable. I was very happy and impressed with the service and would recommend you to everyone. Thank you very much!!!
Everything about my experience with this company was professional 👌 from first visit, diagnosis, ordering parts and fitting them the process was quick and smooth.
Brilliant engineer- Nick. The site does give the impression that faults can be fixed on the day but where parts are required one should expect it to take up to 5 days for repairs to be completed
Quick efficient support, well explained and very useful. Much appreciated!
The engineer provided by NAC was excellent. Initial communication with NAC was spot-on; I was given choices of booking dates/times; when I made a selection NAC was quick to respond and confirm. The engineer arrived well within the agreed booking window. He was polite, patient, efficent, tidy and knowledgeable. He undertook the work with the minimum amount of disruption to our home and time. The engineer explained the issue with my product in detail. He talked me through ways to check and look out for future faults. He waited to checked that the product was functioning properly several times before declaring it was ‘fixed’ (ensuring that his work had definitely solved the problem). He also tested the power plug to make sure that was working correctly. The way he explained the call-out warranty on the repair, and the wider NAC policy on any future issues was very helpful and informative. My experience was positive in every sense and I would strongly recommend NAC and the engineer who attended today. Many thanks!
Chris was excellent and explained what work he was carrying out
Friendly, quick, professional service. Thank you!
This is the 1st time I have used NAC and I have been impressed and delighted with the service to include my initial enquiry and the booking of my appointment.
The engineer dealt with both problems very efficiently and was professionally courteous.
Thank you and I certainly would recommend NAC.
Great! We’re there in half an hour and fixed the dishwasher, amazing service
Would highly recommend nac, you can book an appointment and pay online straight away if you prefer. Explained what was wrong online before repair man came. Received an email to say when he was going to arrive then he phoned as well. Very professional who explained things as he went along and left a very happy customer behind. Well done nec
came out on same day. Did the job and fix washing machine.
We aim to send an engineer on the same day of reporting the fault or the next day where possible.
We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.
We understand the importance of budgeting and make sure you are fully aware of all costs in advance.
Husband and Wife team Adrian & Amanda set the standards at NAC with over 40 years experience.
