Phoned to ask about problem with my washing machine, was given an appointment promptly and was kept in the loop either by call or text to let me know who and when in the day they would arrive. Engineer was thorough and explained the problem. Overall extremely pleased with both interactions and would highly recommend to anyone looking for appliance repairs!
Excellent service from Mohammed.
Took the care and time to come back when problem seemed to start and sorted it professionally.
A fast response by a qualified technician to attend to our problem. The call centre lady was efficient and courteous. Following my phone call to NAC, I revised my contact number on-line which was quickly relayed to the appointed technician. I was twice contacted by phone and once by message by the appointed technician regarding the timing of his visit.
An excellent comprehensive and courteous experience all round.
Excellent service … actually got our dishwasher fixed a day earlier than I expected .. tidy engineer who knew what he was doing
The engineer was polite and courteous fixing the problem quickly with no fuss.
The engineer was polite and courteous fixing the problem quickly with no fuss.
Friendly engineer. Excellent service & quality of work.
The service was efficient friendly and reassuring. I would definitely recommend dealing with this company
Yvonne was extremely helpful and professional, the call went without any problems
I needed a repair to my Britannia range oven and I contacted NAC. The company has three ‘tiers’ for the booking of work and my job qualified for Tier 3. A third party engineer attended and left with promises to the future. After ten days of no contact, I had to follow up and I was not satisfied with the response. Holding NAC responsible, I wrote to the company and received a reply from Mr Martin Fletcher, who stayed by my side throughout my interaction with the other company, which did not complete until today. Mr Fletcher negotiated a part refund, with my agreement, for the poor service that I had received from the other company.
I had presumed to tar NAC with the same brush as the company it had used, but, Mr Fletcher’s sincere and persistent efforts on my behalf, proved to me that NAC, was an honest and respectable company, which it was unfair to judge by others’ actions. I would consider NAC for future repairs.
Found the Service I received today from NAC very helpful and informative thanks.. both Service Engineers turned up Promptly and were very Helpful and friendly..Follow up visit Required to fit Parts as needed..Will update review when all Components and Service/Work Completed.. Pleased so far..
Warm friendly agent, quick and easy to arrange the appointment, explained what cost would be and next steps clearly
