Fantastic service to fix a persistent problem with our oven. Really helpful booking process and great communication throughout.
Great to know that the initial cost covers the labour to fix the parts, so only the parts to pay for after the initial visit.
I will definitely use again.
Excellent. Quick, easy Yvonne was super efficient, and lovely to deal with.
Will definitely use again!
From the initial phone call to engineer visit, part order and engineer coming to fit part everyone was very professional knowledgeable courteous the communication was excellent
Would definitely use this service again and recommend others
Came it quickly. Kept informed of when engineer was coming with the timing and got a text when he was on his way. Engineer was knowledgeable, found the issue and fixed it the next week. Received texts to pay easily. Great service all round.
From start to finish I felt confident that I had chosen the right company to look at my fridge freezer that had stopped working and tripped the house electrics. Excellent communication emails / texts as well as easy online booking system in place with choice of appointments available. On the day, we advised customer service that our property is difficult to find and to ask the engineer to ring for directions. Following a call he (Dan) advised he would be arriving in 10 minutes. During the visit Dan used his diagnostic equipment and problem solving skills to identify and fix the problem which in the end turned out to be a wet plug!! Throughout the visit Dan was polite and professional, recorded on his phone camera each stage of his work, kept everything tidy and reinstalled the integral fridge freezer back as found. I would recommend NAC to friends and family as well as contacting them again if I had other repairs to do.
The main oven of our NEFF double oven broke down a year ago (December 2024), (it was only 3 years old when it broke) and I couldn’t bring myself to navigate the repair companies out there but with Christmas looming once again and feeling I ought to have a full main oven working I finally found NAC. What a refreshing change, a brilliant service, booking an appointment was easy on-line and also when I called the customer service line to make some amendments. Lovely, helpful staff. Advised by text and email the evening before of the expected time window, and updated on the day when the engineer was on his way. The engineer (Nick) was great, knowledgeable, courteous, tidy and efficient. Within a few moments of him leaving and putting through the order for the parts required, I received the quote and once accepted and invoice. Paid the invoice and a date for the repair, just a couple of days later. All went so smoothly, no rip off prices, no additional fees for a second visit, what a refreshing change and a great service. Thank you. Now, would NAC like to send someone to cook Christmas lunch please as you have repaired the oven and I don’t like cooking!
Very prompt response. Easy to deal with
Got through straight away. Spoke to Sarah who was upbeat, informative and asked relevant questions before booking us in for an engineer call back.
Call answered quickly. Pleasant person to deal with. Everything explained and call out arranged for next day. Charges clearly explained before a booking made.
Straight to the point. V professional.
Fast, efficient, helpful.
Booking an appointment was easy and the lady I spoke to was lovely and helpful. An appointment was made for the following day. The engineer rang me to let me know he wasn’t in my area then, so would come the next day. Prior to his arrival Aleksander rang to let me know the time he would be arriving, and duly arrived on time. He was professional and polite and fixed my hob quickly. Highly recommended.
