The repair person was curteous and on time and whilst the appliance was old and could not be repaired he did his best to make me understand the reasons why.
I have no issue with this as I understood that the appliance might be on its last legs and am going forward in replacing it with a new one.
I like the way this company works.
Kate was Efficient helpful and friendly in dealing with my call.
Yvonne was very helpful efficient and pleasant
Very prompt engineer knew what he was doing very friendly good
Our Bosch washing machine started puring water all over the floor. We did some investigation and discovered the pipe from soap dispenser into drum had come adrift. We attempted a repair, but we’re unable to take the front of the machine. I called NAC and firstly was impressed by their quick response and the helpfulness of their agent. I had no idea who NAC were, but thought it was worth talking to them. Everything about my experience was seamless, fast and extremely assuring. It felt almost too good to be true! An appointment was booked for the engineer Casey to come the following day. The pricing structure was clearly explained to me and seemed very reasonable. Everything was confirmed instantly by text and email. Casey turned up right on time, fixed the machine and I have just finished 3 loads of washing within 24 hours of the fault happening!
I am delighted with the service and the outcome. I should add that I work in Customer Experience and this experience was exceptional. Thank you NAC
Quick answer and friendly staff
Helpful response
A broken dishwasher over the festive period would be an absolute nightmare. So, when mine decided to stop working I had no idea who to call. I googled and one place could only get me an appointment in a week and then I happened to click on NAC and I was able to book an engineer visit for the next day. Amazing. I was given a PM slot but Casey called early to say he was in the area and could fit me in. He arrived and sorted the machine in no time. He then tested everything before he left and thankfully I have a working dishwasher now! Excellent service and will definitely use NAC again.
In spite of my giving Katherine the wrong post code repeatedly (“Senior Moment”) she was extremely helpful, polite, professional and friendly. She ensured that I would receive a visit from a technician tomorrow to repair our Hoover washer/dryer. This is very important to myself as unfortunately my wife is “Bed Bound” so I need to use our machine nearly every day.
Fantastic service to fix a persistent problem with our oven. Really helpful booking process and great communication throughout.
Great to know that the initial cost covers the labour to fix the parts, so only the parts to pay for after the initial visit.
I will definitely use again.
Excellent. Quick, easy Yvonne was super efficient, and lovely to deal with.
Will definitely use again!
From the initial phone call to engineer visit, part order and engineer coming to fit part everyone was very professional knowledgeable courteous the communication was excellent
Would definitely use this service again and recommend others
