At 81 years of age, the easier it is to source top class service, the better. From start to finish NAC made what was a mini disaster to us with a broken washing machine an uncomplicated and straight forward event. Tele Sales and Engineers were prompt, pleasant and very efficient. Thank you we now have a perfectly good working Washing Machine. Delighted to recommend NAC to anyone.
Engineer arrived exactly on time, carried out the repair and tidied up after himself very well. He was also extremely polite and explained what he had done.
I received prompt and helpful advice about my electric oven issues with very efficient booking arrangements and clear, regular updates on engineer appointments. Charlie Smith, Engineer, was polite and efficient and successfully identified and resolved the problem causing my circuit to trip. Excellent service and thoroughly recommended.
Technician was friendly and explained what he was doing .He was very efficient .
The young man was very informative and helpful and he answered my questions also arrived when he said
Excellent communication from the company, as I was informed every step of the way. The engineer arrived when expected on time. He was very informative of what he was doing and why.
Chris, booking guy, was most approachable and helpful
On time professional service, solved the issue and explained if it happens again how i could solve it. Definitely would use again.
Everything went well from 1st contact with company to repair being carried out. Kept informed at each stage. Repair was carried out quickly and efficiently and the engineer (Daniel) took the time to explain everything. Definitely recommend.
Knowledgeable first contact followed by speedy service call out – a good start. Our engineer, Neil was clear in what he was doing and to identify our root cause then clearly explaining the issue – unfortunately, our wine cooler was beyond realistic repair. We’d use NAC again when needed.
Quick and efficient- just what I needed
Having first contacted the manufacturer of my fridge freezer regarding its failure I was given an appointment date in excess of two weeks time with a ridiculously high call out charge as well.
I then contacted NAC was given an appointment time within a couple of days, Darryn, the engineer arrived on time diagnosed the problem, the replacement part was ordered and a week later it was fitted, he explained how to check that it was working properly and thankfully everything seems to be fine. All in all a very good service.
It is a pity however that the manufacturer does not regard customer after sales service a priority and it will certainly be in my mind if and when I need to replace the unit
