A little bit earlier than the estimated time which was good. Engineer was most pleasant and got on with the job quickly and knew what he was doing. Job done to my total satisfaction.
Answered the phone quickly, booked Engineer while i was waiting, Engineer was available same day.
Texted confirmation of booking, then texted to confirm Engineer on the way and then the Engineer called to say he was en-route.
Engineer solved my problem within seconds, which Samsung to their shame could not resolve during a live chat with them. I think i spent 20 minutes on live chat with Samsung, then spent 10 minutes on hold with the Samsung authorised repair company (waste of time completely). Then i called NAC and from calling to completion i think it took no more than an hour including the Engineer visit.
The stupid thing is that Samsung could have told me what to do – but they didn’t for some reason.
Well done NAC, will come back to you with any future issues.
Excellent service. Phoned at 9:00, the engineer called to confirm his time of arrival and had sorted the problem before lunchtime. Fast, efficient and polite service.
Darren was very professional
I have used this company twice and would definitely recommend
Good communication and friendly. Easy to book rearrange and confirmation via call and text!
Competent engineer visited when expected and fixed the issue with my range cooker. No parts required so we paid the visit fee only (plus VAT).
Quick response, professional and transparent with the price. Will make them my first point of call for any future repair needs
Good communication all round
Friendly and efficient repair
Upfront and accurate pricing
Sound advice
Dishwasher fixed efficiently and quickly by a very helpful and friendly engineer.
Engineer had worked a long day but still came out at 19.35pm. Very polite and helpful
Engineer was early, friendly and considerate.
Work was also done quickly. Overall great service.
Arrived within advised time slot and problem was fixed with no issues.
