The repair man kept me informed by phone as to when he would turn up, which I found helpful.
He was polite and fixed the oven and therefore we are happy.
The only think I would add is that it would have been informative to get an invoice so that we could see the breakdown of the costs of labour and materials.
Overall though, very happy.
Poor heat distribution, broken oven door, a smell of gas, hob not working – fix these issues and more.