A comforting cheerful voice in a crisis !
She was very efficient in arranging an appointment for me and very patient and courteous when i explained that my hearing is poor.
I hope the rest of the service will be as good !
The sales woman was very helpful and straightforward booked my visit . Thank you
Fantastic service, would recommend.
Very professional
Quick efficient and polite, good experience
arrived on time very polite and informative.
We struggled to find someone who would come out and look at our fridge freezer. Thankfully we found NAC and organised an engineer through them. Process was easy, engineer was great and advised what was needed and sent a link to purchase the part if we wanted to go ahead with the repair. As soon as the part was available NAC booked an engineer to return and fit it. No hidden costs, very professional and polite engineer. Great experience and would recommend.
Our fridge freezer was just out of warranty, I called Samsung who wanted more money and could only send someone out a week later but because at this point the door alarm had been going off for 24hours I was quickly loosing patience. I called NAC and within an hour a lovely engineer called Danny was at our front door! Straight away he knew what the issue was and he was able to fix it there and then. He was £20 cheaper and at our house so quickly. I would highly recommend this company from the initial call to the lovely lady over the phone that showed so much empathy for our situation to the polite and fast response, I couldn’t say a bad word from my experiences and if there’s a next time, I’ll be calling them directly!
My engineer was very nice and polite and did his job well. The girls/ladiesthat answered my calls were also very nice and polite my only downside was the wait for the part to come in from Miele, I have an expensive washing machine and to wait 10 days for it to be fixed isn’t right, the bad bit to the story is the wait for it to be done .
Chris the engineer turned up just after 9 a.m. (the time slot was between 9 & 1) He was friendly, polite & very knowledgable. He asked me about the problem with the dishwasher & seemed to have a good idea of the cause straightaway. I left him to strip the dishwasher & get on with the diagnosis, as he thought it was a seal on a valve which had perished. He had one on his van which he installed, refit to the machine & ran it with the panels off to check all ok. Rebuilt the machine & repositioned it in its loction. All done in around an hour, excellent service & at a reasonable cost.
Excellent service throughout from our initial enquiry to the diagnostic repair of our freezer. No hidden costs & friendly, professional engineers who we wouldn’t hesitate to use again.
Excellent repair
