First call to book an engineer. Charlotte answered the phone immediately (much better than the usual recorded message and no call back), bright, friendly, helpful, knowledgeable and efficient. Texts in confirmation within seconds. Fingers crossed that the actual service provided is as positive as the 1st contact!
Rebecca was extremely pleasant and helpful when arranging for a technician to go out to one of the properties I manage where the oven was no longer heating up. Appt arranged for the very next day!
Amazing experience. Our engineer clearly knew what he was doing. Was here just over an hours, fixed it, cleaned up after and made sure everything was back to my satisfaction. A1 performance.
Whilst reviewing the options for out of warranty technicians provided by the manufacturer (of which neither covered my area), I saw NAC with strong reviews on Trustpilot. Super easy website navigation and was able to get same day service which was unexpected! The technician turned up within the appointment window and, whilst unable to reproduce the reported issue at first, continued to troubleshoot and perform various diagnostics to uncover the issue. In the end, everything was satisfactorily resolved and our dryer is working normally again.
Excellent service. Speedy and efficient.
The engineer who attended was excellent.
One price.
Quick and professional service.
Clear and efficient communication.
We had a problem with our NEFF oven just before our daughter’s wedding – nightmare scenario as I was cooking for over 50 people.
The problem was that the oven was tripping the circuit breaker each time it was switched on. We contacted NAC who sent out an engineer quickly. Dan quickly identified the problem, but unfortunately was unable to do the repair immediately as he needed to order the parts.
Although this meant that repair was not completed before the big day (fortunately a friend offered us the use of their oven which saved the day), Dan was able to return and replace both oven elements which were causing the problem. Great service, Great communication and the job was completed professionally with no issues. Thank you!
This is our first time using NAC. We went on line on Sunday to book a repair and the engineer arrived early on Tuesday. The engineer was very knowledgable diagnosed the problem and had the washing machine working very quickly. Before leaving he checked that the washing machine was working as it should.
Very helpful and polite engineer and he got the job done; brilliant.
Becky, She was nice and helpfull with the information.
Thankyou
Becky was very helpful and arranged for a visit the next day to repair freezer.
Very accommodating receptionist who explained everything about the cost and has arranged a very quick appointment. Excellent service.
