Prima playing up? We'll get it fixed.
We repair Prima appliances right across the UK, from built-in ovens and hobs to fridges, freezers and dishwashers. You get a fixed-price quote before anyone visits, with callout, labour and VAT all included, plus a guarantee on every repair we carry out.
The track record behind your Prima repair.
We only publish figures we can stand behind.
- 284 Prima repairs completed in the last 24 months
- 2 days Average attendance from booking to visit
- 75% First-time fix sorted on the first visit
- £70-£144 Typical repair cost fixed price, up front
Prima appliance playing up?
The Prima faults we see most, and what they cost.
These are the Prima faults that bring us out most often.
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Won't power on
£75–14520% of jobsA failed on/off switch, control board or door interlock leaves the appliance dead, or it trips the electrics the moment it's switched on. We test the supply and replace the faulty part.
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Not heating
£85–17530% of jobsA burnt-out element or failed thermostat stops ovens, dishwashers and dryers reaching temperature, often flagged by an E3 or E4 code. We diagnose the cause and fit a replacement.
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Leaks and drainage
£85–16528% of jobsA perished door seal, blocked filter or faulty inlet valve leaves water standing inside or escaping onto the floor. Most are cleared or replaced on the first visit.
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Noise and vibration
£115–22518% of jobsWorn drum bearings or a failing motor cause loud banging and grinding during a cycle. We'll check the wear and tell you honestly whether a repair makes sense.
Fault frequencies and price ranges are based on Prima repairs we've completed over the last 24 months.
Prima appliances we fix every week.
From the dishwasher that won't drain to the oven that's stopped heating, our engineers work on Prima appliances across the home. We carry the most common spares on the van, so plenty of jobs are finished in a single visit.
Dishwasher Repairs
Drainage blockages, heating faults and error codes on Prima dishwashers diagnosed and put right.
- Won't drain or water sitting in the base
- E3 or E4 error code showing
- Dishes coming out cold
- Spray arm keeps detaching
Oven Repairs
Elements, fans, seals and tripping faults on Prima ovens sorted, usually on the first visit.
- Not heating up or grill failing
- Tripping the electrics
- Door seal perished
- Fan rattling or cutting out
Fridge Freezer Repairs
Cooling problems, thermostat faults and damaged seals on Prima fridge freezers resolved.
- Not cooling or running too warm
- Freezing food in the fridge
- Door seal gone
- Buzzing or ice building up at the back
Washing Machine Repairs
Bearings, pumps, door latches and error codes on Prima washing machines fixed.
- Loud noise or rumble on spin
- Not draining or door won't open
- Error codes like E08 or E10
- Drum not turning
Cooker Hood Repairs
Motors, fans and switch faults on Prima cooker hoods checked and repaired safely.
- Fan running but not extracting
- Motor stopped working
- Burning smell from the controls
- Loud noise when switched on
Microwave Repairs
Heating failures, display faults and tripping issues on Prima microwaves diagnosed and fixed.
- Switches on but won't heat
- Nothing showing on the display
- Trips the electrics in use
- Turntable not spinning
A Prima repair, done properly.
Prima appliances come with their own quirks, from the fault codes they flag up to the control boards and door seals behind them. Our engineers see these models regularly, which means faults get diagnosed quicker and a good many jobs are sorted on the first visit.
We work through our own parts network to keep the right Prima components moving, including the trickier bits for older models that are still pulling their weight in kitchens up and down the country.
- Fully trained engineers who work across the whole Prima range.
- Quality parts sourced through our established supply network.
- A fixed service charge quoted before we visit, covering callout, labour and VAT.
- Any parts needed are quoted separately and clearly, with no extra labour added on top.
- Every repair we finish is backed by a guarantee under our terms and conditions.
Why people pick NAC.
- Fast appointments
Book before around 3pm and there's usually an engineer free to come out the next working day, often sooner.
- Every repair guaranteed
Each completed repair is covered by a written guarantee, with the exact length set out clearly in our terms and conditions.
- No hidden charges
You agree a fixed service charge before we visit, covering callout, labour and VAT. Only parts cost extra, and we quote those first.
- Fully trained engineers
Our engineers are trained across every make and appliance, fully insured, and equipped to fix faults properly the first time.
Don't just take our word for it.
Every review below comes from a real NAC customer and is checked independently by Trustpilot, so you can see how we've handled Prima repairs before you book.
Rated Excellent from 30,719 reviews
- Independently verified
- Real customer reviews
- Updated continuously
Leesa was friendly and efficient and got me a quote and engineer slot within 5 minutes of phoning. Would use again.
Very quick service. Reported dishwasher issues, engineer sent out same day. Very clear costs, paid the call out and investigation charge, no other labour charge. Engineer returned a couple of days later to fit the parts. NAC told me the cost of the parts before the engineer visited so I had the choice of going ahead. Very professional and pleasant engineer, thanks Darryn. Thoroughly recommend.
Rang on Monday after dishwasher blew the fuse box mid cycle, engineer came the following morning. He was very efficient, came when he said he would, repaired the dishwasher and left everything tidy. Thanks Hammad.
Top class professional service. Call-out completed on the same day. Engineer was thorough. Got my fridge working again on a temporary basis, new part ordered and fitted within 3 days. Would highly recommend.
Excellent, friendly and professional service. Engineer arrived when he said he would, was very friendly and mended my cooker without any problems. Would certainly use NAC again and I highly recommend them.
Very good service indeed and although our old appliance couldn't be fixed, the engineer gave us his time and advice which was both constructive and helpful. Would recommend this company.
Got a Prima on the blink?
Tell us what's wrong and we'll give you a fixed price before anyone sets off. Book online in a couple of minutes, or talk it through with our UK team on 0333 016 9622.
- Fixed-price quotes
- Guaranteed repairs
- UK booking team
Look after every essential appliance for just £89 a year.
Priority same or next-day visits, member discounts, free parts delivery and annual maintenance - across your whole kitchen. The fairer alternative to insurance.
- No excess fees
- Free parts delivery
- Cancel anytime
