Cooke & Lewis playing up? We'll fix it.
We repair Cooke & Lewis appliances across the UK, from ovens and hobs to fridges and washers. You get a clear service charge agreed before the engineer arrives, covering labour, callout and VAT, with parts quoted separately first. Every repair is backed by a guarantee.
The track record behind your Cooke & Lewis repair.
Every figure here comes from our own job records, not marketing guesswork.
- 249 Repairs completed Cooke & Lewis, last 24 months
- 2 days Average attendance from booking to visit
- 70% First-time fix sorted on the first visit
- £70-£126 Typical repair cost service charge, quoted up front
Cooke & Lewis appliance playing up?
Common Cooke & Lewis faults, and what they cost.
These are the faults that bring us out to Cooke & Lewis appliances most often.
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Oven or grill not heating
£90–10532% of jobsA failed element, thermostat or temperature switch stops the oven or grill reaching heat. Most are a same-visit element swap.
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Won't power on
£80–10426% of jobsDead displays, unresponsive buttons or a tripped supply usually trace back to a failed control board, knob or door interlock.
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Dishwasher won't drain or wash
£80–10422% of jobsA blocked pump or filter leaves water sitting in the base and the arms not spinning, so dishes come out dirty.
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Fridge or freezer not cooling
£70–10420% of jobsA faulty thermostat, fan or refrigerant problem means the cabinet won't hold temperature and food no longer stays cold.
Fault shares and price ranges are drawn from our own Cooke & Lewis job records over the last 24 months. Each price is the service charge covering labour, callout and VAT, with any parts quoted separately before work starts.
Cooke & Lewis appliances we fix.
Most call-outs we get for Cooke & Lewis are kitchen built-ins: ovens that won't reach temperature, dishwashers sitting full of water, hobs and hoods that have given up. Our engineers cover every category below, carrying common spares on the van so plenty of jobs are sorted on the first visit.
Oven Repairs
Elements, fans, thermostats and door hinges put right, usually on a single visit.
- Not heating to temperature
- Grill or fan not working
- Tripping the electrics
- Control knob slipping or broken
Dishwasher Repairs
Drainage, pump, heating and control-panel faults traced and fixed.
- Water not draining away
- Leaking from the door
- Error codes like E1 or E4
- Buttons or display not responding
Hob Repairs
Gas, ceramic and induction hob faults sorted, from dead rings to runaway heat.
- A ring that won't switch off
- One or more rings not working
- Error codes such as F1
- Burner not lighting
Cooker Hood Repairs
Extraction and motor problems fixed, including downdraft units that won't rise.
- Light works but fan doesn't
- Not extracting properly
- Loud or rattling noise
- Motor stopped completely
Fridge Freezer Repairs
Cooling, thermostat and fan faults resolved so food stays at the right temperature.
- Fridge not cooling enough
- Freezer not staying frozen
- Freezing food that shouldn't be
- Icing up at the back
Range Cooker Repairs
Ovens, grills and hobs on larger range cookers diagnosed and repaired.
- Oven not heating up
- Grill won't get hot
- Tripping the electrics
- Door not closing correctly
A Cooke & Lewis repair, done properly.
Cooke & Lewis appliances are mostly built-in kitchen units, so a tidy, careful repair matters as much as the fix itself. Our engineers work on these ovens, hobs and dishwashers regularly, which means faults get diagnosed quickly and a good share of jobs are finished on the first visit.
We tap our parts supply network to keep the right components moving, including harder-to-find items for older models that are still earning their keep in UK kitchens. Where a part is needed, you'll see the cost before we order it.
- Engineers fully trained across every appliance type and brand we attend.
- Quality spare parts sourced through our own supply chain, quoted before we fit them.
- Same or next-day visits where the part is already on the van.
- One service charge agreed up front covering labour, callout and VAT. No diagnostic fee.
- Every repair backed by a guarantee under our terms and conditions.
Why people pick NAC.
- Fast appointments
Book before about 3pm and there's usually an engineer free the next working day, often sooner when the part is already stocked.
- Every repair guaranteed
Completed repairs are backed by a guarantee, with the length set by the parts we fit and confirmed under our terms and conditions.
- No hidden charges
One service charge agreed before any work starts, covering labour, callout and VAT. Parts, if needed, are quoted separately first.
- Fully trained engineers
Our engineers are trained by us across every appliance and brand we attend, fully insured and DBS-checked for your peace of mind.
See what Cooke & Lewis owners think.
Every review below comes from a real NAC customer and is independently checked by Trustpilot, so what you read is exactly what people experienced when we repaired their Cooke & Lewis appliance.
Rated Excellent from 30,719 reviews
- Independently verified
- Real customer reviews
- Updated continuously
Very quick. Not too bad a price. The engineer was very knowledgeable and naturally friendly. Did a very quick and excellent repair to my built in oven. It now works at the correct temperature.
When our oven stopped warming up I contacted NAC. The process was quick and easy to make an appointment. Price was visible with no hidden extras and most importantly came when promised. Charlie quickly identified the problem and ordered the part. Excellent.
Very helpful customer service. Issue diagnosed very quickly, parts ordered and return visit booked promptly. Would recommend.
Polite staff, quick to answer, engineer was on the road and came within 15 minutes of me talking to the company. Clean and efficient and diagnosed the issue quickly. They emailed the cost of the part and returned to fit it. 5 stars.
Superb job done by a very efficient young chap, well younger than me anyway. We're both disabled pensioners so needed the oven repaired as soon as possible. So pleased.
Great service, easy to book and at a fair price.
Ready to book your Cooke & Lewis repair?
Get a fixed service charge agreed before the engineer sets off, or talk it through with our UK booking team on 0333 016 9622. Parts, if needed, are always quoted first.
- Fixed-price quotes
- Guaranteed repairs
- UK booking team
Look after every essential appliance for just £89 a year.
Priority same or next-day visits, member discounts, free parts delivery and annual maintenance - across your whole kitchen. The fairer alternative to insurance.
- No excess fees
- Free parts delivery
- Cancel anytime
