When a washing machine, oven or fridge gives up across Casnewydd and the wider Newport area, our independent engineers get it sorted, often the same or next working day. You'll have a fixed service charge before anyone visits, and every repair we complete is backed by a guarantee.
A snapshot of jobs our engineers have completed recently around Casnewydd / Newport. Every one is anonymised, but each is a genuine repair pulled from our job records.
Don't just take our word for it. Every review below comes from a real NAC customer in and around Newport, and each one is independently verified by Trustpilot.
Easy to book using the super efficient online booking system. Great communications throught the process. Prompt, excellent service. Engineer kept you updated on visit times & was polite & courteous during the vist
Mr Smith · NP20 · Fridge freezer
Booking was really easy. The lady I spoke to in the Office (perhaps Becky!?) was an absolute delight. Engineer came out, immediately knew how to fix the dishwasher and sorted it out right away. I am exceptionally pleased with the whole experience! Thank you NAC!
Sophie J. · NP19 · Dishwasher
Reliable company. Excellent communication. Ian fixed our fridge- freezer promptly after a skilled diagnosis. Would certainly use NAC again. Thank you.
Sian J. · NP20 · Fridge freezer
Our experience was friendly, they explained everything clearly and returned without fuss to finish up when parts were needed. Good communication on timings, and clear oven knowledge!
Kevin · NP19 · Oven
Very efficient work which was well explained to the customer.
Nick · NP20 · Oven
Service was booked and time was communicated and repair person arrived on time. Repair was quickly and cleanly done and the parts were available. From the call to the repair there couldn’t be any improvement would definitely recommend.
Chris B. · NP20 · Tumble dryer
Brilliant company, good communication from them and the engineer. Agreed to attend earlier than expected so good news, spent quality time checking our appliance and whilst couldn’t fix it on the day, advised us of the issue and cost to fix.
Friend of Ted · NP19 · Washing machine
Excellent engineer with great personality who solved our problems pretty quickly. Will definitely recommend the company again.
Sarah E. · NP20 · Washing machine
I have low vision so difficulty replying I was very satisfied
Kay T. · NP19 · Fridge freezer
By the numbers
The track record behind your Newport repair.
Every figure below is pulled straight from our own Newport job records, not marketing spin.
330+ Repairs completedacross Newport in 24 months
2.6 days Average attendancefrom booking to visit
97% First-time fixrepaired right the first time
£80-£126 Typical service chargequoted up front, parts extra
These are the faults that bring our engineers out most often across Newport.
Won't start or power on
£83–140
20% of jobs
No response when you switch it on. Usually a failed door switch, fuse or control board, which we test and replace on the visit.
Door, seal or handle faults
£85–150
18% of jobs
A split door seal, snapped handle or faulty interlock stopping the door closing or releasing. We refit or replace the part.
Not draining or pumping out
£85–150
16% of jobs
A blocked pump or filter, or a kinked outlet hose, leaving water sitting in the drum and cycles failing to finish.
Fridge or freezer not cooling
£85–150
16% of jobs
Not holding temperature or freezing over, often a blocked airflow, failed thermostat or a compressor fault we diagnose on site.
Noisy operation
£90–170
15% of jobs
Grinding, knocking or banging from worn drum bearings or an object trapped in the system. We strip it back and replace the worn part.
Display or controls unresponsive
£83–160
15% of jobs
Buttons or screen not registering, frequently a faulty control board or wiring fault, sometimes after a power cut.
Fault shares and price ranges are drawn from our own Newport job records over the last 24 months. Every visit starts with a fixed service charge quoted up front; parts, where needed, are quoted separately before any work begins.
From the machines you run every day to the ones that only come out at weekends, our engineers fix the lot. They're fully trained across every major brand, from Bosch and Hotpoint to Beko, Samsung and Miele, and carry common spares on the van, so plenty of Newport jobs are sorted on the first visit.
Washing Machine repairs in Casnewydd / Newport
Drum bearings, pumps, door seals and control boards diagnosed and fixed, often in a single visit.
Bean-to-cup, pod and espresso machines from De'Longhi, Jura, Sage,
Gaggia and more - repaired in your Casnewydd / Newport home by the same engineers
you'd trust with your washing machine.
Would you rather not call? Book online, get a free repair quote in under 60 seconds and confirm your engineer visit there and then, without speaking to anyone.
Common questions
Questions Newport homeowners ask us.
A few things Newport customers tend to check before booking. If yours isn't covered here, our team is happy to talk it through.
Still got a question? Our team will talk it through.
You'll agree a fixed service charge before an engineer comes out, covering callout, labour and VAT. If parts are needed, we quote those separately for your approval first, so nothing gets added without you knowing.
How quickly can you reach me in Newport?
Often the same or next working day across Casnewydd and the wider Newport area, subject to availability. Booking before around 3pm gives you the best chance of a next-day slot.
Is the repair guaranteed?
Yes. Every repair we complete comes with a written guarantee. The exact length depends on the parts fitted and is set out in our terms and conditions.
Are your engineers qualified?
Our engineers are fully trained by us across all the major brands and appliances, plus DBS-checked and insured. They carry common spares on the van, so many Newport jobs are sorted on the first visit.
Book a repair
Ready to book your Newport repair?
Get a fixed-price service charge in a couple of minutes online, or talk it through with our UK booking team on 01633 499 548.
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You've reached us outside our opening hours, but you don't have to wait.
Book your repair online in under 60 seconds: tell us the appliance, fault
and postcode and we'll confirm your engineer visit. No phone call needed.