This was my first contact with this company, and Becky was extremely polite and helpful. I trust I shall be just as pleased when the engineer comes round to repair my grill.
Professional from first contact to last.
Ensured I was aware what services were covered by the fee.
Kept informed as to arrival timing of the Technician.
Fault resolved and corrected quickly. Carried out additional checks to ensure machine was 100%.
Recommend without reservations.
Answered phone in 3 rings, friendly helpful and professional.
Rebecca was very helpful in arranging a service for my mum who lives some distance from me.
Phoned for some advice about a faulty smeg oven. Very helpful response, engineer booked for the diagnosis. All smooth so far. Thanks
Very efficient
Prompt response to call.
Polite and friendly
Helpful and efficient
I spoke to maria who was efficient and helpful
Great response. Engineer brilliant. No hidden costs. Would be first port of call if needed again. Tony James.👍👍✅✅
Very helpful and polite
Easy to book an appointment and all charges explained clearly. The service engineer came out on the day and time stated and was professional and efficient. The oven needed some new parts – the process for approving the ordering of these was very straightforward and booking a follow up appointment was easy and convenient. Wouldn’t hesitate to use again if needed.
Kate, who I spoke to this morning, was cheerful, very knollagable ( she wasn’t as ahorrified by the twenty years of age of my device as I thought she might be)
She explained that the service & call out charge is £75.00 +parts on top – pretty much what you would exspect, I have arranged a call out for Monday, and we’ll see what happens, hopefully it can be saved.
I did explain what was wrong with it, & kate sounded like she’d heard of this kind of fault happening to others, & if that was the only problem, then she said she was confident that it could be fixed.
