Vicki was pleasant and very helpful. She arranged for an engineer to come the next day, and explained he’d phone me some time today to tell me what time. In fact he rang me very soon afterwards as he was in my area, and appeared 15 minutes later. That’s service for you!
Very good job, very happy!
He was prompt and got to the problem straight away. Very polite and respectful.
Amazing customer service, very knowledgeable and great communication. Thanks Becky!
So clear, recapped, even when I misheard name as Janette! Apologies for that. Sounds helpful and cheery.
Made the call to get our company fridge repaired. Maria took the call and was so friendly and helpful. Engineer coming out tomorrow. Excellent service
Faisal was great, he persevered going out of his way to fix the issue. Great result.
Connor was very polite, engaging and efficient booking me an engineer’s visit immediately. After having had a bad experience with Pacifica Group’s system (which resulted in me cancelling them) NACs system appears much better.
Jack notified me on his eta and his work was excellent informing me on each stage of the repair
Charlotte was helpful, friendly and informative. Thank you
Got a next day appointment to fix my Neff hob
Excellent service from receptionist to engineer. Polite, efficient and well priced. Will definitely use again.
