Operator Becky was extremely helpful very clear in process and efficient. Super fast arranged visit of named engineer and confirmed we would be advised expected time slot of visit.
Email confirmation received immediately could not have been easier.
Having been let down by one firm I contacted NAC. I had an engineer come the next day to fix my oven. He changed one element and found that there was also a problem with the other so had to order the part. He came back a few days later and rectified the fault. The engineer was very prompt attending at the time he said, he was a really pleasant chap and extremely efficient. I would recommend this firm.
Phone call was very helpful and person was great to talk to. Thank you.
No quibble about the service and the repair. It would helpful to know the ETA rather than a five hour slot!
Next day service although we had to wait a few days for parts to arrive. Very friendly Engineer who explained every step in the process.
All very quick and efficient. I’m most impressed and grateful.
Straightforward easy process to book engineer. Christopher quickly diagnosed the fault with my oven and returned a few days later to fix the issue. He was very polite and the whole experience was pleasant indeed. I’d have no hesitation in recommending NAC to friends and family 😀
From the first phone call about the problem with my wine cooler,the lady was polite,informative and very helpful.The procedure and cost was explained clearly,once i had decided to go ahead with the job i got an email saying that the engineer would be coming the next day between 10am and 15:00pm and i would receive a email after 6:00 pm that day confirming it.
The next day i got a email saying that the engineer was on route,when arrived he was smart in the company logo and carried out the job in a professional manner,explaining what was wrong and the additional work that needed to be done.
once completed he cleaned and tidied up,very satisfied with the whole process especially being kept informed of cost,time of visit and time of arrival.
Turned up on time just an hour after I phoned for help
Courteous and respectful and extremely competent
Diagnosed the issue in 10 minutes and fixed it in an hour
Greatcservice
Easy to organise and excellent service.
This was an excellent service. Gave accurate arrival times. Diagnosed problem and returned to complete repair when part arrived. Gavin was friendly, tidy and efficient and I would definitely recommend and use his services again. A lot of companies expect payment upfront but this one didn’t.
excellent service the oven repair was done the next day,the chap who fitted the new element was a true professional price was reasonable.
