I was able to book an appointment online for the next day for an engineer to come and look at my noisy freezer. The fault was identified quickly and the part ordered. I was able to contact them to check in on the arrival of the part and book the next appointment. Everyone involved was polite and time keeping was great. Would recommend and use again.
The repair man arrived ahead of time and did a thorough inspection of the washing machine. He addressed 1 of the problems and sorted it swiftly but went on to look deeper as it it did not solve the overall problem. He then identified the ongoing problem and gave excellent and evidence-based advice: it was not economically sensible to undertake the more complex repair. Throughout he was professional and friendly. We were delighted with the service.
2nd time we’ve used NAC and in both cases the experience has been very good…
1. Pricing was clear and seemed reasonable (we did shop around)
2. Booking was simple and the comms from then on were excellent
3. Finally, couldn’t fault the engineer who was friendly and clearly very proficient. The 2nd time he was done in 45min… the first required parts being ordered but he kept us fully up to date throughout… and the fact that there was no 2nd charge for coming to fit those parts was really appreciated.
Will definitely use again
Quality engineer
Booking an engineer to fix our Smeg oven was easy with good availability. Friendly engineer called ahead of arriving and was quick and efficient.
Quick and efficient service
Great communication regarding visit and timing of visit. Friendly service both when booking and on the visit.
Fridge Freezer stopped working on a really hot day, NAC was super efficient and honest about my appliance which was 10 years old and told me cost of call out, I booked engineer and had to change it, they called me back straight away. Engineer was really efficient and managed to fix my appliance within 2 days, keeping me updated.
Harry was punctual, pleasant and he efficiently identified the issue with the oven and dealt with it effectively.
Very helpful when arranging the appointment.
Polite efficient and on the ball. Looking vforward to the engineers visit tomorrow
Quick to answer and clear on the process for booking in am appliance repair.
